The role involves managing technical support and maintenance activities, incident management, system administration, and improving customer experience in a 24/7 operational environment.
Join our Team
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
Responsible for analysis & rectification of critical/non-critical Faults and alarms.
First point of contact for resolution of any alarm/event/KPI related issues.
Handling Configuration Support & fault analysis.
The skills you bring:
Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
Working experience of configuration network having BGP, MPLS, L2VPN.
Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
3-7 years of experience in troubleshooting of services outages and restoring within defined SLA duration.
Comfortable in performing change requests as per designed MOP.
Able to investigate and fix recurring faults/problems.
Good knowledge of MS Office tools like Excel, word, Power Point etc.
Knowledge of Microwave, DWDM & ASON is a plus.
Routing & switching professional certification and OEM certification is a plus.
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
Responsible for analysis & rectification of critical/non-critical Faults and alarms.
First point of contact for resolution of any alarm/event/KPI related issues.
Handling Configuration Support & fault analysis.
The skills you bring:
Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
Working experience of configuration network having BGP, MPLS, L2VPN.
Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
3-7 years of experience in troubleshooting of services outages and restoring within defined SLA duration.
Comfortable in performing change requests as per designed MOP.
Able to investigate and fix recurring faults/problems.
Good knowledge of MS Office tools like Excel, word, Power Point etc.
Knowledge of Microwave, DWDM & ASON is a plus.
Routing & switching professional certification and OEM certification is a plus.
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves managing E2E Network Operations for IP nodes, ensuring service availability, and leading preventive and corrective maintenance activities. It requires knowledge in IP and Transmission, along with customer handling and performance analysis.
Top Skills:
Cloud NetworkDwdmIp ProtocolsMwSdh
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Senior Network Engineer will manage IP MPBN/SDN node configurations, provide 24x7 support, troubleshoot network issues, and ensure service compliance and continuous performance improvements.
Top Skills:
Aci FabricApic ControllerBfdBgpCgnatCisco SdnCloud ArchitectureDc GatewayHsrpIp RoutingLdpLeafMclagMplsNokia Services ModelNuageOspfPort ChannelRoute PolicySpineStpSwitchingVrfVrrp
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Problem Manager, you will lead root cause analysis for network issues, coordinate cross-functional teams, and drive continuous service improvements in core telecommunications networks.
Top Skills:
3Gpp StandardsBiccCamelCloud Nfvi/NfvoDiameterIp NetworkingItilLinuxMapSigtranSip
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
