Manage and optimize the organization's M365 environment, focusing on Exchange Online management, identity lifecycle management, collaboration, support, and project management.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Key Responsibilities
- Exchange Online Management:
- Administer and manage Exchange Online services, including mailboxes, groups, rules, and policies.
- Implement and maintain email authentication & security measures via Defender for Office 365 & Exchange Online Protection
- Identify, diagnose, and troubleshoot complex issues related to Exchange Online and its dependencies throughout end-to-end mail flow
- Monitor and optimize the performance and availability of Exchange Online services.
- Conduct regular system audits to ensure compliance with company policies and industry standards.
- Identity Lifecycle Management:
- Managing identity and access in the Microsoft Cloud – including secure Hybrid environments (sign-on security, MFA, device sign-on methods, Azure Seamless SSO, application registration)
- Implement and enforce identity and access management policies (compliance and conditional access policies, device compliance policy, conditional access policy, PIM, RBAC, user risk and sign-in risk policy)
- Knowledge of SAML, OpenID Connect, OAuth, JSON, SPML, SCIM, XACML integration standards
- Coordinate with IT security teams to ensure the security of identity management solutions.
- Troubleshoot and resolve identity-related issues.
- Collaboration and Support:
- Collaborate with cross-functional teams to integrate Exchange Online and identity management solutions with other IT systems.
- Provide expert-level support and training to end-users and IT staff.
- Keep abreast of new technologies and best practices in Exchange Online and identity management.
- Project Management:
- Lead and participate in IT projects related to email and identity management.
- Document processes and maintains detailed records of system configurations and changes.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 6+ years of experience in managing Exchange Online, Azure, identity management solutions. Intune, Teams, and the M365 technology stack
- Strong knowledge of Microsoft Exchange, Azure Active Directory, and other identity management technologies.
- Experience with PowerShell scripting for automation and administration.
- Experience/working knowledge with cloud technologies and hybrid environments.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
Preferred Skills
- Certifications in relevant technologies (e.g., Ms-220, MS-100, MS-200, MS-300, MS-500, MD-101, AZ-140)
- Experience in migrating on-premises Exchange to Exchange Online.
- Knowledge of IT security standards and compliance regulations.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
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