Provide domain support for Ericsson RAN (2G/3G/4G/5G): monitor and resolve alerts, triage tickets, document actions, escalate to L2/management, lead customer calls and emergency bridges, produce network reports and presentations, manage incidents, vendors and SLAs, and analyze RAN KPIs using Ericsson configuration tools and Linux/Unix knowledge.
Join our Team
About The Opportunity
We are looking for a Domain Support Specialist having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
Key Responsibilities
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Essential Skills & Competencies-
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Must have RAN monitoring experience
L1 experience will be added more value
Ericsson Configuration experience.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786132
About The Opportunity
We are looking for a Domain Support Specialist having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
Key Responsibilities
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Essential Skills & Competencies-
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Must have RAN monitoring experience
L1 experience will be added more value
Ericsson Configuration experience.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786132
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Senior RAN engineer responsible for 24/7 automated operations, incident and change management, multivendor RAN configuration and optimization (2G/3G/4G/5G), fault and performance management, system administration, customer reporting, and coordinating field and vendor teams.
Top Skills:
2G3G4G5GAlarm MonitoringBscEmsEricssonHuaweiKpi AnalysisNokiaOssRanRf TuningRncSystem Administration
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide RAN domain support for Ericsson-based mobile networks (2G/3G/4G/5G): monitor and resolve alerts, triage tickets, escalate to L2, handle customer and governance calls, prepare reports, support incident/problem management and vendor/SLA activities.
Top Skills:
2G3G4G5GEricssonGsmLinuxLteRanUnixWcdma
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Domain Support Specialist provides technical support in RAN network operations, manages incidents, conducts preventive maintenance, and ensures service availability and performance based on SLAs.
Top Skills:
2G3G4G5GEricsson EnmGsmHuawei U2000LteNokia NetactOss/Nms ToolsRan Network OperationsWcdma
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
