Reporting to the Team Manager-CNS Transmission Support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network and synchronization.
Responsibilities- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Complex Fault management on Optical, ipRan & Synchronization networks within the SLA and provide support in complex cross-domain faults.
- Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
- Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
- Participate in the formulation of high- and low-level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
- Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
- Ensure proper synchronization of all network elements and perform maintenance of the network clocks.
- Drive operational excellence projects to drive improvements in our transmission network quality and reliability.
- Timely and effective resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.
- Effective implementation and planning of change requests in Optical, ipRan and Synchronization networks to ensure no unplanned incidents due to change.
- Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC.
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the IPCORE services are implemented with 100% accuracy on availability targets.
- Overall CORE Network Elements availability and reliability of greater than 99.99% in a year.
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
- BSC degree in Electrical/Electronics/Telecommunications/IT.
- At least 2 years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
- Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
- Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
- Strong technical analysis, robust troubleshooting and problem resolution skills.
- Experience in outside plant fiber, issue identification, and maintenance
- Thorough Knowledge in IP network performance monitoring &optimization tools.
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
