Monitor first-level services, resource and service performance, customer complaints, incidents, and security events. Manage escalations, proactive problem management, corrective and field maintenance support, remote and logical access control, legal requests, emergency call tracing, right-of-way handling, assurance activities, and customer experience assessments.
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About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
#BI-Hybrid
About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:- Monitor 1st Level Services closely and manage any emerging events.- Monitor Resource and Service Performance actively.- Assess Customer Complaint Trends and manage 1st Level Incidents.- Efficiently escalate and manage security incidents.- Track the progress of incident resolution and employ functional escalation methods where necessary.- Initiate proactive Problem Management.- Provide corrective maintenance and execute support for Field Maintenance.- Ensure Remote Site Access Control and manage a one-off Logical Access Control.- Execute legal requests at the 1st Level.- Trace Emergency Calls and manage Right of Way Handling.- Conduct proactive 1st Level Assurance Support activities.- Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
#BI-Hybrid
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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