Enterprise SaaS - Oracle - Workday - Functional - Business Analysis

We are looking for a highly skilled Workday HCM Lead who can drive end‑to‑end HR systems initiatives, manage customer interactions, and guide a team toward operational excellence. The ideal candidate must have strong Workday HCM functional expertise, excellent communication skills, proven client‑handling experience, and the ability to lead, mentor, and manage a team effectively.
The candidate should also be proactive, demonstrate ownership, and take initiative in improving processes and delivering high‑quality outcomes.

Responsibilities

Workday HCM Expertise

• Lead Workday HCM functional activities, including configuration, enhancements, troubleshooting, and support.
• Provide guidance on Workday modules and best practices to ensure solution accuracy and stability.
• Perform hands‑on Workday reporting, including advanced, matrix, and composite reports to support business needs.
• Leverage Workday knowledge to guide the team and monitor their progress effectively.

Client Interaction & Stakeholder Management

• Serve as the primary point of contact for clients, ensuring smooth communication and strong relationships.
• Understand customer requirements, translate them into actionable plans, and ensure timely delivery.
• Manage escalations and provide strategic solutions to customer needs.

Team Leadership

• Lead and mentor a team of Workday analysts/associates.
• Assign work, track performance, and provide regular feedback to team members.
• Support capacity planning, workload distribution, and team development initiatives.

Operational Excellence

• Take initiative to identify gaps, propose improvements, and drive process optimization.
• Ensure adherence to SLAs, quality benchmarks, and reporting standards.
• Collaborate cross-functionally to support HR technology initiatives and ad‑hoc business needs.

Reporting & Analytics

• Build and review Workday reports for operations, compliance, and management insights.
• Use Advanced Excel skills (VLOOKUP, pivot tables, Power Query, dashboards, etc.) to analyze and present data.
• Support leadership with performance tracking, dashboards, and reporting automation.

Qualifications

Required Skills & Qualifications

• Strong hands‑on experience in Workday HCM (multiple modules preferred).
• Experience in Workday reporting (advanced reports, calculated fields, dashboards, BIRT added advantage).
• Proven experience in client handling and stakeholder management.
• Excellent communication skills—both verbal and written.
• Minimum [3 years] of team‑handling/leadership experience.
• Strong analytical skills and proficiency in Advanced Excel.
• Ability to work independently, take initiatives, and deliver results under minimal supervision.

Flexibility to support dynamic environments and changing business priorities

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.