The ESM Architect will implement ITSM solutions, manage custom app development, integrate enterprise tools, and ensure best practices in ServiceNow scripting and configuration.
Must Have Experience • Experienced in implementation of ITSM , platform & Custom app platform development of Custom app and complex integrations solution using industry best practices. • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD) • Experience in implementation of complex integration with multiple enterprise level tool sets • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation Good to have Experience • Worked on Service Portal, CSM, HRSD, GRC, ITBM • Experience in working on Performance Analytics • Design and modification of ServiceNow Service Portal. • Review existing set up and provide best practice recommendations in line with the OEM • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. • Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional • 5+ years of experience with ServiceNow required • 8+ years of experience with IT Industry required Academics • Certified System Admin • CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping • ITIL Foundations certification is preferred. • Bachelor’s degree or equivalent combination of education and experience
Top Skills
Active Directory
Auth 2.0
Flow Designer
HTML
Integration Hub
Itsm
Jelly
Ldap
Mid Server
Performance Analytics
Rest
Servicenow
Soap
Sso
Hexaware Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
