Lead the implementation of ITSM solutions on ServiceNow, focusing on scripting, integrations, and various use cases, ensuring best practices are followed.
Must Have Experience · Experienced in implementation of ITSM solution using industry best practices · Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound · Good experience of Service Portal and widget creation · Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation · Knowledge of Authentication via Auth 2.0, certificates and Mid Server · Implemented ServiceNow project in Domain separated instance · Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. · Good knowledge of MID Server installation and management · Experience of custom applications development · Experience of LDAP/Active Directory/SSO implementation · Experience of Orchestration use case implementation Good to have Experience · Knowledge of Flow Designer, Integration Hub · Worked on Discovery, Service Mapping, Event Mgmt · Worked on CSM, HRSD, GRC, ITBM · Experience in working on Performance Analytics · Design and modification of ServiceNow Service Portal. · Review existing set up and provide best practice recommendations in line with the OEM · Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. · Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional · 3+ years of experience with ServiceNow required · 5+ years of experience with IT Industry required Academics · Certified System Admin · CIS-ITSM, Certified Application developer · ITIL Foundations certification is preferred. · Bachelor’s degree or equivalent combination of education and experience.
Top Skills
Active Directory
Auth 2.0
HTML
Ldap
Mid Server
Performance Analytics
Rest
Servicenow
Soap
Sso
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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