Company Description:
ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific.
With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade
platforms.
ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM,
OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid
omni-channel suite.
Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across
channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and
help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.
Here is a glimpse of what we do - www.etpgroup.com/Videos.html" >http://www.etpgroup.com/Videos...
For more information, log on to : www.etpgroup.com
Role: Project Manager – Unified Commerce Solution Implementations
Department: Unified Commerce Global Services
Location: Saki Vihar
Work Mode: Work from office
Working Days: Monday to Friday
Experience: 8 -15 years
This role requires willingness to travel across Asia Pacific, Middle East, within India and other
international customer locations
Job Description:
We are seeking an experienced and customer-focused Project Manager to lead enterprise implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other international markets.The Project Manager will be responsible for end-to-end delivery of software implementation projects from project initiation through successful go-live and hypercare while ensuring customer satisfaction,project profitability, quality and schedule adherence.The role requires strong project management capabilities combined with consulting skills, customer engagement, commercial awareness and leadership of geographically distributed teams.Unified Commerce Solutions
Key Responsibilities:
Project Delivery
Lead end-to-end implementation projects covering:
● Project initiation
● Discovery workshops
● Solution design
● Business process consulting
● Gap analysis
● Project planning
● Configuration
● Development coordination
● Integration management
● Data migration
● Testing
● UAT
● Training
● Go-live planning
● Hypercare support
● Project closure
Project Governance
Develop and maintain
● Project Charter
● Project Management Plan
● WBS
● Schedule
● Resource Plan
● RAID Log
● Issue Log
● Change Register
● Communication Plan
● Steering Committee reports
Unified Commerce Solutions
Conduct -
● Weekly customer reviews
● Internal governance meetings
● Executive steering committee meetings
● Risk review meetings
Customer Management
Act as the primary customer-facing Project Manager throughout the implementation lifecycle.Build trusted relationships with
● Project Sponsors
● Business Owners
● IT Teams
● CXO stakeholders
● Drive
● Decision making
● Escalation management
● Customer satisfaction
● Executive communication
Manage difficult stakeholder situations professionally.Scope & Change Management Ensure project scope remains aligned with contractual commitments.
Manage
● Scope changes
● Change requests
● Commercial impact assessments
● Schedule impact
● Customer approvals
Protect project profitability while maintaining customer relationships.
Unified Commerce Solutions
Commercial Ownership
Own delivery commercial metrics including
● Project profitability
● Resource utilization
● Budget adherence
● Revenue milestones
● Forecasting
● Billing readiness
Work closely with Finance, CSM and Delivery Management.
Team Leadership
Lead cross-functional teams comprising
● Functional Consultants
● Technical Consultants
● Developers
● QA Engineers
● Support teams
● Infrastructure teams
● Customer teams
Typically manage teams of 5–20 members distributed across multiple locations.Provide coaching and remove delivery impediments.Risk Management Proactively identify and mitigate
● Delivery risks
● Resource risks
● Technical risks
● Customer risks
● Commercial risks
Maintain an active RAID register and ensure timely resolution.
Unified Commerce Solutions
Quality Management
Ensure adherence to ETP implementation methodology.
Monitor
● Deliverable quality
● Testing completion
● UAT readiness
● Go-live readiness
● Documentation quality
Drive continuous improvement.
Technical Coordination
Work closely with solution architects and technical teams to manage
● APIs
● Middleware
● Third-party integrations
● Cloud deployments
● Security requirements
● Performance considerations
Hands-on development is not required, but the ability to understand technical discussions is essential.
Delivery Excellence
Track project KPIs including
● Schedule variance
● Budget variance
● Resource utilization
● Customer satisfaction
● Defect trends
● Milestone achievement
Prepare executive dashboards and project health reports.
Unified Commerce Solutions
AI & Modern Project Management
Leverage AI-powered tools to improve
● Project planning
● Risk identification
● Status reporting
● Documentation
● Meeting summaries
● Resource forecasting
Promote automation and continuous improvement across delivery processes.
The Job responsibilities of the candidate shall include but not limited to the Job Description
& to perform any other tasks/functions as required by the Company
Skills And Experience
Required Experience
● 8–15 years of overall experience
● Minimum 5 years managing enterprise software implementation projects
● Experience leading customer-facing implementation projects
● Experience managing distributed teams
● Experience managing projects across multiple countries
● Experience with cloud/SaaS solutions
● Experience with enterprise customers
Domain Experience
Strong preference for experience in one or more of the following:
● Retail
● Omnichannel Commerce
● POS
● CRM
● ERP
● Ecommerce
Unified Commerce Solutions
Required Skills
Project Management
● Waterfall methodology
● Agile fundamentals
● Project planning
● Scheduling
● Estimation
Dependency Management
● Critical path analysis
● Resource planning
● Budget management
● Change management
● Risk management
Customer Management
● Executive communication
● Stakeholder management
● Negotiation
● Conflict resolution
● Escalation handling
● Steering committee presentations
Leadership
● Team management
● Coaching
● Decision making
● Cross-functional collaboration
● Vendor management
● Offshore-onsite coordination
Unified Commerce Solutions Technical Understanding
Good understanding of
● REST APIs
● Integrations
● Cloud platforms
● SaaS applications
● Databases
● Security concepts
Communication
Excellent
● Verbal communication
● Written communication
● Presentation skills
● Documentation skills
Certifications
● Project Management Professional (PMP)
● PRINCE2 Practitioner
● Certified ScrumMaster (CSM) or equivalent Agile certification
Perks and Benefits
· Pick & Drop facility from Saki Naka Metro.
· Complimentary breakfast.
· Medical insurance coverage.
