Manage End User Computing operations, collaborate with IT teams, analyze metrics, support incident resolution, and provide training on technology solutions.
Job Title: EUC Ops Sr. Analyst
Role Description:
- Manage End User Computing (EUC) operations, ensuring efficient provisioning, configuration, and support of end-user devices.
- Collaborate with IT and business teams to optimize EUC services, focusing on user experience and operational excellence.
- Analyze and report on EUC metrics, identifying areas for improvement and implementing changes to enhance service delivery.
- Support incident and problem management processes, ensuring timely resolution of end-user issues.
- Develop and maintain documentation related to EUC processes, policies, and procedures.
- Participate in projects related to the deployment of new technologies and upgrades, ensuring minimal disruption to the end users.
- Provide training and support to users on end user services and technology solutions.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-8 years of experience in EUC, IT support, or similar roles.
- Strong understanding of end-user technologies including desktop/laptop hardware, software, and peripherals.
- Experience with IT service management tools and practices.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to analyze data and trends to inform decision-making.
- Proficient in Microsoft Office Suite and support tools.
What We Look For:
- Strong analytical and problem-solving skills.
- Proven ability to work collaboratively in a team environment.
- Self-motivated and detail-oriented with a commitment to quality.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Top Skills
It Service Management Tools
Microsoft Office Suite
Similar Jobs
Other • Security
The EUC Ops Sr. Analyst manages end-user computing environments, providing technical support, improving user experience, and ensuring system performance and security.
Top Skills:
CitrixmacOSMobile Device ManagementPowershellPythonVMwareWindows
Fintech • Payments • Software
The Relationship Associate will drive strategies to increase payer growth among Education Agents, manage operations, and resolve client issues effectively.
Top Skills:
ExcelPowerPointWord
Healthtech
Manage Safety Aggregate Reporting for global projects, lead signal management, coordinate with internal teams, and ensure compliance with safety regulations.
Top Skills:
Good Clinical Practice (Gcp)Good Pharmacovigilance Practice (Gvp)International Conference Of Harmonization (Ich) Guidelines
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
