Executive - People & Culture Operations - GSS

The Team:
The People & Culture team (hereby called P&C) supports the development and growth of talent by effectively chalking out initiatives in conjunction with business leaders and global teams. We aim to implement human resource strategies in India to improve organizational effectiveness.
The Role:
We believe that people are our most important asset. Our people-through their creativity, talent, and willingness to learn-are essential to the success of our company. Recruiting, developing and retaining Great People are critical to Morningstar's future. For the role, we need a bright, energetic, and driven individual who has prior Human Resources experience along with a desire to learn more about the domain & related operations while providing timely project, program and process support to employees, managers, and other P&C/HR professionals across our global offices. The goal is to provide a great service experience to employees and managers needing assistance from P&C; and to make other P&C professionals on the team more productive by supporting their projects, improving efficiency, and accomplishing day-to-day tasks.
This position is based at our Navi Mumbai office (Vashi), and reports to the Manager, Global HR Shared Services. The Global HR Shared Services (hereby GSS) team is part of the larger People & Culture Operations domain, and the right individual would be a great communicator and understands cultural nuances to work effectively with a global HR team.
What we need from you:

• 0-2 years of relevant work experience in HR Operations, Client/Customer Service or Shared Services or open to explore a career in HR in a Fin-tech GCC.

• A graduate or a post-graduate with a degree in Human Resources/Business Administration or its equivalent

• Demonstrated managing & resolving queries (ServiceNow), working within the HRMS & HRIS system (Workday) to manage and update workforce & employee data (hire to retire transactions)

• Reporting skills - proven ability in applying excel queries and preparing excel reports as per need.

• Exemplary communication skills & the ability to converse with diverse people with diverse accents.

• Active listening skills & a positive, progressive & growth mindset + attitude.

• A self-starter with a drive and passion towards continuous learning and achieving operational excellence.

• An innovative mindset, ability to think on your feet and outside the box.

• Quick learner, highly proactive & approachable.

• Keen eye for detail.

• Ability to connect the dots between process and purpose, to provide project support or solutions and focus on creating the best experience through various HR services.

• Ability to maintain high level of discretion and confidentiality.

• Tech savvy (MS Office applications experience - Outlook, Zoom, Teams, Excel & PowerPoint)

What you will do:

• Study our policies and understand processes to resolve employee queries.

• Support daily P&C Operations such as Hiring, Transfers, Org restructuring/redesign, general employee queries, Probation, Termination, Policy review, Knowledge Management, Data Governance, and quality audits.

• Update HR Information system as and when required, and process transactions to raise job requisitions, movements, offers/hires, employee data change, etc.

• Observe, explore, and identify process related challenges to design interventions & drive operational & process excellence; improve process/program efficiency in alignment with the function's values and purpose.

• Provide Cross functional & periodic support and consultation from an HR Operations perspective to other P&C domains as and when required, aiming towards scalability.

• Assist and subsequently own the process of creating various monthly and quarterly reports and dashboards for various P&C domains or as requested by Legal, Compliance, Facilities and Finance.

• Work closely with various P&C domains like HR Business Partners, Talent Management team and Total Rewards team and execute respective tasks in alignment with their purpose and bring greater efficiency in day-to-day task management.

• Identify opportunities to either improve, automate, or eliminate redundant processes to achieve operational efficiency and maximize overall productivity for HR teams across regions.

• Support in process transitions that aim towards centralized process management/program support by the Shared Services team.

How will you benefit out of this?

• We gift you with a culture that enables innovation, and honors your contributions through competitive pay & benefits package, rewards, and recognition programs, etc.

• You get to work with a purpose-driven team.

• You will get a lot of learning opportunities in terms of functional, cross-functional as well as domain knowledge from your colleagues, peers and leaders who are always open to mentor and guide you.

• We love to see our people grow hence we provide various career development opportunities.

• We support professional & personal development and provide policy support to continue education and offer various opportunities to implement what you've learnt through stretch projects!

• You will get to collaborate and work with our global counterparts and understand their ways of working and processes.

Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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