Job Description
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design Lead in Payments Operations, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Operate with an iterative design mindset, gather and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Required qualifications, capabilities, and skills
- 12+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design, accessibility guidelines and assistive technologies, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
- Proven ability interpret complex data sets and transform into actionable insights for informed decision-making
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Comfortable with structuring and planning design work in cross-functional contexts
- Prior experience designing applications within complex business domains (financial services, other)
- Ability to understand and articulate how technical constraints and opportunities inform design solutions
- Familiar with technology concepts and an understanding of various technical approaches and lifecycles. (e.g. agile development methodologies, DevOps practices, and fronend dev structures)
- Understand product lifecycles from a UX perspective (e.g. how user experience evolves throughout the different stages of a product's lifecycle)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
