Experience Design Senior Associate - Program Management

Job Description
Join us to shape the future of design talent at JPMorgan Chase through impactful global development programs.
As an Experience Design Senior Associate within the Design Strategy Team, you will promote the creation and delivery of a scalable Design Development Program for entry-level designers in India and the United States. You will collaborate with cross-functional leaders to implement innovative practices that support the growth and success of junior design talent.
Job responsibilities

• Lead and manage large-scale, cross-functional programs to recruit, engage, and develop junior-level designers
• Provide subject matter expertise to teams across HR, Recruitment, Design, Product, Technology, and Data & Analytics
• Communicate and facilitate meetings to ensure progress, clarify next steps, and resolve barriers
• Develop and facilitate onboarding and development workshops for junior designers
• Create compelling presentation materials and resources for internal and external audiences
• Oversee vendor onboarding and manage program and vendor budgets in compliance with firmwide policies
• Define, track, and report on program impact using qualitative and quantitative measures

Required qualifications, capabilities, and skills

• Bachelor's degree (BFA or BA) in a relevant discipline
• Minimum of two years' experience in user experience, design thinking, design research, or program management
• Skilled in methodologies and tools from Behavioral Design, Interaction Design, Graphic Design, Service Design, Data Visualization, Strategy, Psychology, Ethnography, Human-Centered Design, or Systems Thinking
• Proficient with Adobe Creative Suite, Figma, PowerPoint, and related design software
• Excellent written and verbal communication skills
• Demonstrates initiative, works independently, and collaborates effectively within teams
• Able to assess tradeoffs, resolve problems efficiently, and escalate issues as needed

Preferred qualifications, capabilities, and skills

• Proven ability to rapidly learn and adapt when working with internal domain experts
• Familiarity with agile and lean development processes
• Portfolio showcasing a range of successful design projects
• Experience working in a global or multicultural environment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.