The Experience Design Senior Associate will enhance digital products by creating user-centric designs, collaborating across teams, conducting analyses, and applying inclusive design principles.
Job Description
We have an exciting opportunity for you to shape impactful digital experiences in a dynamic financial environment.
As an Experience Design Senior Associate within the Branch Comms and Tools team, you will create inclusive and accessible solutions that enhance our products and services. You will collaborate with cross-functional teams to align user needs with business goals, driving continuous improvement and strategic thinking in experience design.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
We have an exciting opportunity for you to shape impactful digital experiences in a dynamic financial environment.
As an Experience Design Senior Associate within the Branch Comms and Tools team, you will create inclusive and accessible solutions that enhance our products and services. You will collaborate with cross-functional teams to align user needs with business goals, driving continuous improvement and strategic thinking in experience design.
Job responsibilities
- Designs and develops elegant solutions to interaction problems, ensuring consistency across products and platforms
- Applies advanced knowledge of information architecture and storyboarding to create user-centric designs
- Conducts data-driven analyses to inform design decisions and transform information into valuable insights
- Collaborates with cross-functional teams to incorporate inclusive design principles and accessibility guidelines
- Operates with an iterative design mindset, incorporating user feedback to improve user experience
- Assists in analyzing market trends, user research studies, and user behavior to inform design decisions
- Leverages visual design, layout, and usability best practices to ensure digital design quality
Required qualifications, capabilities, and skills
- Six years in a user experience design or equivalent role dedicated to improving digital product experiences
- Proven ability to create visually appealing and functional designs using industry-standard tools
- Demonstrated experience designing and optimizing user experiences across web, mobile, and digital channels
- Previous experience interpreting complex data and transforming it into actionable insights
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
- Expertise in working with and contributing to design systems for consistency and scalability
- Experience mapping complex user journeys across multiple channels and products
Preferred qualifications, capabilities, and skills
- Familiarity with design- and systems-thinking approaches
- Previous experience working on employee experiences in banking or regulated industries
- Demonstrated experience with user- and human-centered design approaches
- Experience supporting research- and data-led discovery efforts to identify user needs and opportunities
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Top Skills
Accessibility Guidelines
Design Systems
Inclusive Design Principles
Industry-Standard Design Tools
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