Experience Research Senior Associate - qualitative / mixed-methods

Job Description
We have an exciting opportunity for you to shape the future of Wealth Management experiences at JPMorgan Chase.
As an Experience Research Senior Associate in the Wealth Management Experience Research team, you will leverage advanced research methods to identify customer needs and translate them into actionable insights. You will collaborate with cross-functional teams to inform the design and strategy of our Wealth offerings, directly impacting user experience and business outcomes.
Job responsibilities

• Conduct research studies using advanced qualitative and quantitative methods to gather customer insights
• Analyze and interpret data to identify patterns and provide actionable recommendations for user experience design
• Collaborate with cross-functional teams to integrate user insights into product development
• Contribute to the creation and refinement of experience research strategies aligned with business goals
• Stay current with industry trends and incorporate relevant knowledge into team insights
• Synthesize qualitative findings into clear, actionable feedback for design and product teams

Required qualifications, capabilities and skills

• Three years of experience or equivalent expertise in user experience research using advanced research methods
• Demonstrated proficiency in qualitative research methods, interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices
• Advanced understanding of current research methodologies and their application to experience design
• Ability to break down business or design problems into iterative studies and collaborate with designers
• Strong communication skills to clearly articulate research findings and design decisions
• Ability to work independently and remotely on team projects

Preferred qualifications, capabilities and skills

• Ability to work in a fast-paced and agile environment
• Experience conducting cadence-based evaluative research
• Experience in wealth management, investments, banking, or other financial domains
• Basic quantitative research skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.