Experience Research Vice President

Job Description
Join us to elevate your career in user experience research and make a meaningful impact.
As an Experience Research Vice President within the Design and Customer Experience team, you will shape user experiences across our products and services. You will leverage your expertise in research methods to develop strategies that uncover valuable insights into our customers' needs. Collaborating with cross-disciplinary teams, you will inform product and service designs.
Job Responsibilities

• Work with design, content, and research team members to support FCDP offerings by identifying areas for impactful user experience research.
• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors.
• Report on research studies and present findings to team members and stakeholders.
• Analyze qualitative and quantitative data to provide actionable recommendations for user experience design.
• Capture findings in compelling reports and translate complex concepts into meaningful recommendations.
• Support cross-functional Design Thinking exercises using research findings.
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning.
• Monitor industry trends and incorporate innovative techniques in user experience research.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in relevant research or design discipline or equivalent work experience.
• 5+ years of experience in generative and evaluative user experience research.
• Proven ability to analyze and interpret data to derive actionable insights.
• Experience in designing high-quality research studies with an iterative mindset.
• Demonstrated experience in collaborating with cross-functional teams.
• Skilled at presenting findings to team members and stakeholders with strong communication skills.

Preferred Qualifications, Capabilities, and Skills

• Exemplary project planning and management skills.
• Foundational understanding of Accessibility Guidelines and Inclusive Design practices.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.