Expert DevOps Engineer-Public Cloud

Job Description:
The Hybrid Cloud Technical Advisor (Hybrid TA) is a pivotal member of our technical leadership team, responsible for delivering and enhancing hybrid cloud services for our clients.

This role requires deep expertise across both public and private cloud technologies, with hands-on experience in multiple platforms such as AWS, Azure, VMWare & Hyper-V. The ideal candidate will possess strong technical and troubleshooting skills, a robust understanding of infrastructure and automation, and a passion for driving operational excellence and innovation.

The overall expectation from the Technical Advisor:

• Serve as an expert in hybrid cloud technologies, specifically with deep knowledge in at least one major hypervisor (Azure or AWS), and a strong background in one or more infrastructure technology areas (compute, network, or database), with a primary focus on compute/network.
• Develop a comprehensive understanding of client environments, including their architecture, configuration, and operational setup.
• Proactively identify bottlenecks, risks, and gaps in client infrastructure, and formulate actionable plans to mitigate and resolve these issues.
• Lead technical conversations with clients, providing clear analysis, risk identification, and well-articulated recommendations, and build consensus for remediation and improvement initiatives.
• Continuously analyze incident trends and infrastructure gaps, providing advisory services to reduce incident frequency and improve overall system reliability and capacity.
• Drive and advocate for automation opportunities, collaborating with cross-functional teams to design and implement automation solutions and pipelines. While direct coding may not be required, experience in driving automation initiatives and translating ideas into implemented solutions is essential.

Key Responsibilities:

• Serve as a primary technical point of contact and subject matter expert for hybrid cloud solutions, providing guidance and escalation support for complex technical issues.
• Partner with Service Delivery Managers, Solution Architects, Consulting teams, and other Technical Leaders to identify and capture operational risks, insights, and improvements leveraging industry best practices such as the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
• Develop a deep understanding of client-specific technology implementations and technology platform areas.
• Drive the development and execution of improvement plans, including Expert Advisor Recommendations and Small Works programs.
• Oversee and execute change management processes, ensuring seamless transitions for new client onboarding and knowledge transfer to BAU.
• Enhance Change Order Execution for Ops teams
• Coordinate and communicate the infrastructure and Public Cloud Technology roadmaps to client stakeholders.
• Ensure compliance with security and regulatory standards (CIS, HIPAA, PCI-DSS, GDPR, etc.) and participate in vulnerability management, configuration management, and compliance monitoring.
• Participate in incident response, root cause analysis, and disaster recovery planning, testing, and execution.
• Assist with new system configuration and development of new performance monitors/alerts and analysis.
• Provide input on complex solution design, configuration, integration, and installation of new services.
• Proactively analyze client environments to identify bottlenecks, risks, and areas for improvement, and develop remediation plans in collaboration with clients.
• Lead advisory initiatives to address infrastructure gaps, reduce incident rates, and perform capacity analysis to ensure optimal system performance.
• Advocate for and drive automation initiatives, working with various teams to identify, design, and implement automation opportunities that enhance operational efficiency.
• Willingness to travel as required by client and business needs.

Skills:

• Deep technical knowledge of public cloud (AWS, Azure, Google Cloud) and private cloud platforms, as well as legacy systems and on-premises infrastructure.
• Expertise in at least one major hypervisor (Azure or AWS) and one or more infrastructure technology areas (compute, network, or database).
• Exceptional troubleshooting, problem-solving, and communication skills, with a proven ability to build strong client relationships and collaborate across teams.
• Highly self-motivated and able to manage multiple activities simultaneously.
• Exceptional interpersonal, verbal, and written communication skills, both externally with clients and internally within the team and broader Ensono organization.
• Knowledge with scripting tools such as PowerShell, JavaScript, Bash, Perl, Python, etc.
• Solid understanding of operating systems (Unix, Linux, Windows, AIX, Solaris, HPUX) and platform technologies.
• Proficiency in DevOps practices, SRE principles, and other Managed Service toolsets (Ansible, Chef, Salt, Terraform, Azure DevOps, GitHub, Shavlik, RHEL Satellite, etc.).
• Relevant AWS, Azure, or both cloud certification would be preferred.

• Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents that can be shared with clients.
• Experience establishing and documenting processes and procedures.
• Understand a large-scale 24x7 production environment.
• Willingness and desire to take personal ownership of client issues and progress to resolution.
• Experience in driving automation initiatives and collaborating with cross-functional teams to implement automation solutions.

Experience:

• Minimum of 10 years of experience within a highly complex environment.
• Technical knowledge across multiple OS and other relevant technology platforms.
• Knowledge of DR planning and execution.
• Experience with client-facing and Service Delivery communications.
• Experience onboarding new clients into a managed service.
• Experience of working within a managed services environment is advantageous.
• College degree in a relevant field or equivalent experience preferred.