Facilities Coordinator

Job Description
Introduction to the role:
The facilities Coordinator - Workplace Services is responsible for independently managing day-to-day workplace operations at the assigned CSC India office. This role acts as the on-ground operations lead, ensuring consistent service delivery across soft services, employee transport, and workplace experience, while maintaining compliance and cost discipline. The position requires hands-on execution with ownership, proactive issue resolution, and strong vendor management capability.
Some of the things you will be doing:
1. Workplace Operations & Service Delivery

• Own end-to-end delivery of workplace services (housekeeping, security, pantry, pest control, waste management, front office)
• Ensure daily service quality, hygiene standards, and workplace readiness
• Conduct structured walkthroughs and drive closure of issues without escalation dependency
• Ensure readiness for audits, leadership visits, and business-critical operations
• Maintain accurate seating plans, occupancy tracking, and workspace utilization data

2. Vendor Management & Governance

• Act as single point of contact for all site vendors
• Drive vendor performance against SLAs, including:
• Service quality
• Manpower deployment
• Compliance adherence
• Conduct monthly vendor reviews and highlight risks proactively
• Ensure statutory compliance documentation is complete and audit-ready
• Escalate performance gaps with clear data-not opinions

3. Helpdesk & ServiceNow Ownership

• Own ServiceNow / CAFM operations for the site:
• Ticket triaging, assignment, tracking, closure
• Ensure SLA adherence and user satisfaction
• Identify recurring issues and recommend process fixes, not just closures
• Maintain clean ticket hygiene (audit-proof records)

4. Employee Transportation Management

• Manage end-to-end transport operations: o Routing, rostering, vendor coordination
• Ensure compliance (driver verification, permits, vehicle standards) • Track service reliability and employee feedback
• Validate transport invoices with data-backed verification

5. Technical Coordination (Informed Oversight)

• Track preventive maintenance schedules and ensure execution
• Coordinate with engineering vendors for breakdown resolution
• Maintain statutory compliance logs (fire, electrical, safety audits)
• Support emergency drills and safety programs

6. Financial & Commercial Discipline

• Support PR/PO processes and vendor onboarding
• Verify invoices with operational validation (not blind approval)
• Maintain site-level cost trackers and consumption data
• Highlight cost inefficiencies and optimization opportunities

7. Cross-Functional Coordination

• Work closely with HR, IT, Finance for operational requirements
• Support onboarding/offboarding (access, seating, readiness)
• Maintain documentation in ServiceNow, SharePoint, and trackers
• Respond to global queries with accurate and timely inputs Systems & Tools
• ServiceNow / CAFM
• Microsoft Teams
• SharePoint
• MS Excel (Intermediate - reporting, trackers, validations)

What Technical Skills, Experience, and qualifications do you need

• Education: Graduate (BBA / B.Sc / Hospitality / Equivalent)
• Experience: 6-12 years in Facilities / Workplace / Hospitality operations
• Certifications (Preferred): o IFMA FMP o IOSH / Safety certifications
• Strong vendor handling capability (firm but professional)
• Ability to operate independently at site level
• Experience with ServiceNow / CAFM systems
• Good communication skills (English + local language preferred)
• Working knowledge of compliance, audits, and workplace standards

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.