Facilities - Lead / AM - Mumbai

Job Description
Position Title: Lead / Assistant Manager
Location: Mumbai
Reports To: Facilities Manager / Head of Facilities
Work Schedule: Rotational
Position Overview:
We are seeking a Facilities Coordinator with a strong electrical or technical background combined with experience managing soft services, EHS, and facility operations. This role will be responsible for overseeing all day-to-day facilities activities at our Mumbai office, which has extensive electro-mechanical infrastructure including electrical panels, UPS, HVAC systems, and fire safety equipment. The ideal candidate will balance hands-on technical management with coordination of housekeeping, pantry services, vendor management, and compliance processes, while ensuring alignment with global facilities standards.
Key Responsibilities
1. Facilities Operations & Services Coordination

• Manage end-to-end facilities operations, covering:
  o Technical Services:
  • Electrical systems: HT/LT panels, UPS, DG sets, power distribution, and lighting.
  • HVAC systems: chillers, AHUs, FCUs, VRV/VRF systems.
  • Fire & Safety systems: fire alarms, suppression systems, access control, CCTV, BMS.
• Conduct regular inspections of electrical rooms and technical areas, ensuring uptime and compliance.
• Coordinate preventive and corrective maintenance schedules using task management platforms.
• Act as the first point of contact for employee service requests and facilities-related queries.
• Manage workspace allocation and meeting room bookings using facility management systems/platforms.

o Soft Services: housekeeping, pantry, mailroom, front office/reception, visitor management.
o EHS Compliance: implement and monitor workplace safety standards, fire drills, first-aid readiness, and incident reporting.
2. Workflow Management

• Coordinate and prioritize all facility-related tasks using workflow management tools (e.g., Asana, Trello, ServiceNow, or company-specific platforms).
• Monitor service requests, preventive maintenance activities, and project progress, ensuring service-level agreements (SLAs) are met.
• Provide regular updates to internal stakeholders and the Global Facilities team.
• Implement and maintain tracking systems for work orders, service requests, vendor tasks, and project workflows.

3. Vendor & Contractor Coordination

• Coordinate with service vendors for electrical, HVAC, soft services, and general maintenance.
• Review safety procedures, work permits, and vendor risk assessments before job execution.
• Conduct vendor performance reviews and monitor service quality.
• Ensure timely processing of vendor invoices and AMC renewals.

4. Documentation & Reporting

• Maintain accurate records for:
  o Electrical assets and service logs.
  o Compliance certificates and statutory documentation.
  o AMC contracts, facility reports, and workflow tracking logs.
• Prepare regular reports on service metrics, uptime, project progress, and compliance for leadership and global reporting requirements.

5. Process Improvement & Compliance

• Identify process improvement opportunities across technical services, soft services, and workflows.
• Assist in developing, reviewing, and updating Standard Operating Procedures (SOPs).
• Support energy management and sustainability initiatives where applicable.
• Ensure compliance with local statutory regulations and global safety standards.

Required Skills and Competencies

• Strong understanding of building electrical systems, HVAC operations, and fire safety systems.
• Proven experience in managing both technical services and soft services within corporate office environments.
• Familiarity with task/workflow management platforms and facility management systems.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Strong communication skills for internal coordination, vendor management, and global team engagement.
• Ability to handle multiple priorities, troubleshoot issues, and maintain service continuity.

Qualifications

• Degree or Diploma in Electrical or Facilities Management.
• Minimum 8-10 years of experience in facilities management, Exposure and understanding of facilities operations, workplace management, or a related field, preferably in a multi-site operation.
• Technical Knowledge: Understanding of building maintenance, health & safety regulations, and office operations.
• Problem-Solving: Ability to troubleshoot facility-related issues and provide practical solutions.
• Communication: Strong verbal and written communication skills, with experience in liaising with remote teams.
• Technology Proficiency: Comfortable using facilities management software and remote collaboration tools (e.g., Microsoft Teams, ServiceNow, FM Systems).
• Project Coordination: Ability to manage small-scale office projects, relocations, and upgrades.
• Languages: Fluency in English; additional languages are a plus.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:

• Global legacy: Join a powerhouse shaping industries worldwide.
• Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
• Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
• Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
• Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
• Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
• Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.

Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.