The role involves troubleshooting network faults, providing expert analysis, collaborating with teams on network changes, and ensuring adherence to best practices while documenting technical findings.
The FM L2 Engineer is responsible for network fault management activities, including troubleshooting network issues, identifying and analyzing network-related faults, coordinating field dispatches, and handling service desk-related tasks. The role also involves performing advanced-level investigation of faults, incidents, and problems to accurately localize the source of failures across network, infrastructure, or related domains. In addition, the FM L2 Engineer is accountable for driving the resolution of identified failures and known errors, ensuring timely restoration of services and minimizing operational impact. The role requires close coordination with various operational teams to support effective incident management and maintain network performance and service availability.
Responsibilities- Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
- Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
- Review and validate network designs, configurations, and change plans before implementation.
- Provide technical guidance during critical network activities and major incidents.
- Ensure adherence to standard operating procedures and best practices during execution.
- Support post-change validation and stability checks.
- Collaborate with cross-functional teams to ensure smooth implementation of network activities.
- Document technical findings, lessons learned, and improvement actions.
You have:
- Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
- Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
- Hands-on experience & knowledge of Nokia Service Architecture.
- Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
- Experience in designing and delivering solutions such as BNG.
- Knowledgeable on Network Management Systems, networking concepts and related technologies
- Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
- Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.
It would be nice if you also had:
- Experience with following hardware:
- Routing & Switching: Cisco, HP, Arista FortiGate
- WIFI: Aruba, Cisco
- Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
- Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
- SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
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