As a Fault Management Engineer in Managed Services (MSE), you are responsible for keeping the network running and proposing/conducting network upgrades based on business requirements. Covers technical management and operation of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.
Responsibilities: -
Fault management/configuration of 5G SA Core Network.
Coordination with Project teams for HLD/LLD/TOL/Design reviews
Hand-in-hand coordination with the project for network integration activities
Handle the Trouble ticket/CR within SLA
Customer Issue handling and ensuring the end customer services are maintained
MOP/WI preparation for the activities and new learnings
Prepare, implement, and verify the configuration and integration of a Node / System
Coordinating with the care team for finding and analyzing the RCAs
Guiding team members to execute complex & critical configuration changes
Tracking of issues related to tools and timely escalation as per pre-defined matrix
Attending governance calls with region and internal teams. Also responsible for analyzing and implementing feedback from customers.
Must Have:
A Bachelor/Masters' degree with 12+ years of experience. The candidate should have relevant technical experience in the Ericsson IMS Core Domain (5G Core Nodes CSCF, SBG, MTAS, IP Works, EMM.
Knowledge of Cloud Native Architecture and experience with Microservices, Kubernetes, Docker, and containers
Excellent knowledge of 5G Core IMS Architecture Interface and Protocols.
Hands-on experience on 5G/LTE/VoLTE E2E call flows.
Good to Have:
Good exposure to IMS architecture with all the nodes
Good understanding of Service-Based Architecture concepts/Network Slicing
Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology - 5G SA Core Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EM.
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- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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