The FBS Data Analyst will build dashboards, analyze transcription data, ensure data quality, and create NLP insights while liaising between business and IT teams.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and collaborative work environment
- Leaders with deep market knowledge and strategic vision
We count on you for:
- Build and automate dashboards and reports, especially related to Uniphore transcription data.
- Understand business goals, gather requirements, and communicate effectively about what data is available or limited.
- Extract and manipulate data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker.
- Ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting.
- Act as a liaison between business and IT, resolving data-related technical issues collaboratively.
- Create NLP to generate insights into transcribed customer interactions.
Requirements
- Bachelor’s degree in a relevant field.
- Strong proficiency in SQL (programming, modeling, and handling complex queries).
- Advanced knowledge of MS Excel (baselines, reporting).
- Familiarity with business analysis tools such as Google Data Studio/Looker, Power BI, or Cognos.
- Experience with transcription data analysis platforms such as Uniphore, AWS Connect or similar tool
- Expertise in Natural Language Processing (NLP) techniques and data extractions.
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Top Skills
Aws Connect
Cognos
Google Data Studio
Looker
Excel
Nlp
Power BI
SQL
Uniphore
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Product Counsel provides legal guidance on product development, compliance, and risk management, working with cross-functional teams while ensuring legal documentation and internal policies are up to date.
Top Skills:
AICybersecurityData ProtectionOpen-Source SoftwareSoftware
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build high-quality code by following best practices, collaborate with product owners to implement and deliver software solutions, and enhance existing products, focusing on AI integration and UI design.
Top Skills:
AIAngularJavaJavaScriptMl ModellingReactUnixVue
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Responsible for EMEA tax reporting and compliance, managing corporate income tax returns, VAT compliance, and collaborating on international tax matters.
Top Skills:
Blackline SoftwareExcel
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
