Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.
Summary:
Directly contribute to talent retention and development from Onboarding to Retiring, fostering a high-performance culture and building and maintaining strong relationships with key stakeholders.
This position is the main point of contact for the Share Service Center team members and is the primary in-country contact for HR Business Partners and managers of the different BU/LoBs, addressing and supporting their people related matters ensuring alignment with policies and processes as well as compliance with local laws.
Main Responsibilities:
1. Responsible for in-country service delivery, ensuring alignment with the Share Service Center policies and KPIs
2. Manage executive HR services and support the implementation of global HR initiatives.
3. Partner with Process Transformation team to lead change management efforts across the region.
4. Partner with cross-functional teams (Compensation, TA, etc.) to ensure in-country policies and processes are aligned with evolving business needs.
5. Provide guidance to HR teams and business leaders on talent retention, development, performance management and employee relations matters
6. Develop and implement large-scale, high-impact projects and programs; provide strategic insights on people and workplace matters.
7. Lead and contribute to all talent projects and business continuity planning.
Requirements
· Bachelor’s degree
· 5–8 years of experience in HR service delivery, preferably within a Global Business Services (GBS) or Shared Services environment.
· Proven leadership and people management experience in a multinational context.
· Broad generalist experience across the full employee lifecycle.
· Fluency in English (spoken and written) and local language(s)
· Strong analytical, communication, and stakeholder management skills.
· Ability to analyze service delivery metrics to identify trends, gaps, and opportunities for continuous improvement.
PREFERRED
· Strong digital fluency and experience with data-driven decision-making.
· Strong business acumen.
· Experience in policy development and governance frameworks.
· Advanced consultative skills
· Demonstrated success in leading complex, high-impact talent projects.
PROFESSIONAL PROFILE
· High emotional intelligence and cultural fluency.
· Ability to lead through change and navigate ambiguity with confidence.
· Customer-focused mindset
· Ability to influence senior leaders and business stakeholders.
· Demonstrated success in leading complex, high-impact HR projects
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
*Note: Benefits differ based on employee level
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
