Lead Firelight initiatives, manage B2B services, collaborate with partners, and provide project support while improving operational processes.
Requirements
Responsibilities
- Strong understanding of US Insurance background -Annuities.
- Industry expertise with key vendors to support new onboarding, platform maintenance and configuration, and ongoing enhancements including Firelight(Wizard and Forms), AN4 and Affirm etc.
- Having 8+ years of experience managing team in this B2B area.
- Extensive knowledge in product profile, distributor profile, forms xml, in support of the various order entry platforms, using VTXML/XMLspy.
- Extensive familiarity with the DTCC record layouts, field definitions, and file types (position files, license, compensation).
- Technical liaison between MassMutual business partners, industry vendors, and distribution partners.
- Ability to brainstorm and research/resolve issues from our Distribution Partners on business-to-business services.
- Previous experience with working with outside carriers/distributors/firms.
- Provide project support on an as needed basis to help set direction-based industry experience as well as internal system capabilities.
- Ability to flex between subject matter expertise, may take on project assignments outside of technology initiatives.
- Quick learner to get up to speed with MassMutual practices and industry position.
- Interaction with distribution directly to support new sales integration.
- Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities.
- Direct representation for MassMutual at industry meetings qualified to spearhead working groups setting MassMutual direction driving initiatives forward.
- Ability to represent as a leader in both a business and technology capacity.
- Must be an industry expert for both carrier/distributors supporting both business & technology.
- May be escalation contact for key partner (internal & external) issues.
- Knowledge of both sides of the order entry process (Distributor and Carrier).
- Established working relationship with the current Order Entry Vendors.
Responsibilities
- Seasoned individual capable of handling broad scope projects that could have a short to long term focus.
- Consult on escalated support issues and root cause analysis.
- External facing point of contact on escalated issues.
- Participation in industry working groups including attending sales meetings to talk about capabilities of services and be very active on behalf of MassMutual and provide information to business stakeholders on industry wide changes that could impact business to business services.
- Works without guidance on more complex projects.
- Works very closely with both business and technical stakeholders.
- Looks for and finds ways to improve the way we operate business.
- Document technical solutions (functional & non-functional).
- Analyze and decompose business rules.
- Assist other team members with understanding the business requirements.
- Operates independently on multiple project tasks.
Top Skills
Affirm
An4
Firelight
Vtxml
Xmlspy
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