Fraud & Claims Operations Representative - WellsOne Fraud Detections Team

About this role:
Wells Fargo is seeking a Fraud & Claims Operations Representative in Global Payments & Liquidity (GPL) within Enterprise Functions to assist with fraud detection and mitigate fraud risk on the WellsOne Fraud Detections team. This individual will be responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and/or unusual situations.
This team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
In this role, you will:

• Review constant incoming accounts for fraud which would involve analyzing cardholder activity
• Identify potential fraud trends and provide communication to management or team
• Reach out to cardholders or merchants to validate spend
• Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action
• Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
• Reviews more complex/unique situations with senior department staff
• The specialist may also handle incoming emails pertaining to fraud or suspected fraud
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of fraud prevention and/or fraud claims experience within the Financial Services industry
• Credit card industry experience
• Exposure to TSYS Credit Card System
• Knowledge and or direct experience with ServiceView
• Microsoft Office proficiency, especially with Excel.
• Ability to identify potential fraud risk and take appropriate action to prevent loss
• Experience with Hogan or other DOS mainframe systems
• Knowledge and understanding of Commercial Card, MasterCard, or Visa products
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment
• Strong, clear and concise written and oral communication skills

Position Location Options:
Salt Lake City, Utah (UT) 260 Chales Lindbergh Drive
Winston-Salem, North Carolina (NC) - 101 N. Main Street
Must be based in one of the above locations or willing to relocate at your own expense.
Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
Posting End Date:
16 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.