Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Fraud Customer Protection team and provide your leadership expertise.
As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met.
Job Responsibilities:
- Manage the overall coordination and maintenance of one of the major segment of the Bank's operations activities
- Assist in the formulation, recommendation and implementation of operations policies
- Direct the study and establishment of new and revised systems, procedures, methods, and forms
- Manage budget
- May be responsible for cross-site / function project leadership
- Has the ability to influence across department / site
- Have impact on the Bank's earnings, operation or image and a major impact on the functional area.
- Ensure assigned area(s) are adequately staffed and all personnel are trained and developed
- Work with peers throughout the Bank to develop, enhance and implement business strategies
- Build external relationships in functional area
Required Qualifications, Skills and Capabilities:
- Minimum 7 years' experience managing people required for the role
- Possess a controls mindset; understand banking regulations
- Superior multitasking, project management and presentation skills coupled with business acumen
- Prior experience handling sensitive/confidential information
- Able to tell a story with data and metrics
- Graduate in any discipline
- Prior experience in Fraud Customer Protection required
Preferred qualifications, capabilities, and skills
- Financial industry experience
- 7+ years of experience in a call center environment, for call center roles
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
