Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About this roll* (Responsibilities)
The Fraud Risk Execution Analyst plays a critical role in protecting Toast’s ecosystem by identifying, investigating, and mitigating potential fraud and financial risk. This role sits at the intersection of data analysis, operations, and process optimization, and is ideal for someone with an industrial engineering mindset who enjoys structured problem solving and decision-making under uncertainty.
What You’ll Do
- Monitor real-time fraud alerts, patterns, and anomalies in transaction data.
- Execute fraud prevention playbooks and update workflows based on performance.
- Analyze loss trends, false positives, and fraud typologies to improve detection systems.
- Collaborate with data science and engineering to refine fraud scoring models.
- Partner with compliance, legal, and customer success to ensure swift and accurate case resolution.
- Maintain documentation and audit trails for all fraud investigations.
- Identify opportunities to automate and streamline manual review processes.
Do you have the right ingredients*? (Requirements)
- Bachelor’s or Master’s in Industrial Engineering, Operations Research, Data Science, or similar.
- Strong analytical skills and fluency in SQL, Excel, and data visualization.
- Excellent judgment and attention to detail when handling ambiguous data.
- Operational mindset — able to identify root causes and recommend scalable process fixes.
- Comfortable working cross-functionally in fast-paced, dynamic settings.
- Experience in fraud, risk, or financial operations preferred but not required.
You’ll Thrive If You
- Love working with data to detect patterns and anomalies.
- Are comfortable making operational calls backed by analytics.
- Care deeply about preventing losses while maintaining a great customer experience.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
