Tietoevry

Freshdesk - Technical Consultant

Reposted 19 Days Ago

Be an Early Applicant

Pune, Maharashtra

Junior

Pune, Maharashtra

Junior

The Technical Consultant will configure Freshdesk for customer support, automate workflows, set up ticketing systems, manage integrations, customize reports, and train teams to enhance service efficiency. They should have skills in SLA management and analytics, with a focus on problem solving and CRM processes.

The summary above was generated by AI

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

Job Description

We are seeking a Freshdesk CRM Specialist to manage and optimize our customer support operations. The ideal candidate will be responsible for configuring Freshdesk, automating workflows, and improving customer service efficiency. Key duties include setting up ticketing systems, managing integrations, customizing reports, and training teams on best practices. Experience in Freshdesk automation, SLA management, and analytics is preferred. Strong problem-solving skills and knowledge of CRM support processes are essential. Prior experience in customer support, ITSM, or helpdesk solutions is a plus.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

Top Skills

Analytics

Automation

CRM

Freshdesk

Helpdesk

Itsm

Workflow Management

Pune, Maharashtra , India, 411014

Similar Jobs

AppZen

L2 Technical Consultant

10 Days Ago

Hybrid

Pune, Maharashtra, IND

Mid level

Software

As an L2 Technical Consultant, you will provide second-level technical support, interact with various teams on technical issues, reproduce customer problems, analyze data, author knowledge articles, and work in a shift environment. You will also require hands-on experience with specific technologies.

Top Skills: JavaJSONKibanaPythonSQL

JPMorganChase

Centralized Research Group - Information Specialist - Digital Private Markets

2 Days Ago

Mumbai, Maharashtra, IND

Entry level

Financial Services

The Information Specialist role involves leveraging business knowledge and data to create solutions for private companies, processing survey data, using digital tools for data extraction, conducting quality control, communicating with stakeholders, and responding to ad-hoc requests for senior management.

Top Skills: MS Office

Cencora

Specialist III - Workday

2 Days Ago

Pune, Maharashtra, IND

Senior level

Healthtech • Logistics • Pharmaceutical

The Specialist III in Workday at Cencora is responsible for overseeing HR technology systems, ensuring data integrity, supporting business process optimizations, and managing stakeholder communication. The role involves complex reporting, system administration, and compliance with legal standards while facilitating effective training and process improvements.

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.