The FRM Analyst monitors fraud alerts, coordinates actions with call center staff, analyzes fraudulent transactions, and reports fraud cases.
1. Monitor FRM alerts and coordinate with call center executives to make sure that alerts are attended with minimum delay
2. Analyse the statement of account where customer is unreachable and block the digital channels so that further fraudulent trx can be blocked
3. Talk with the customer and understand the modus operandi of the crime, block the digital channels as per customer request
4. Reporting of frauds in various tools
5. Attending to Cyber crime complaints reported and updating fund movement details in MHA Cyber crime portal
Responsibilities.
Qualifications
Experience Range : 0 to 5 Years
Qualifications :
Graduate (Any Specialisation)
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