Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Fund Servicing Specialist within the JP Morgan Corporate and Investment Banking (CIB) Fund Services Global Reconciliations Investigations team, you will take the lead in managing the Custody versus Accounting Reconciliations - Breaks Research and Resolution team. Your role will involve overseeing the workflow throughout the life cycle of Trades products, ensuring all daily controls and processing tasks are completed and approved. You will also provide guidance and leadership to your team, making sure all members are updated on strategic and regulatory changes within the organization. This role offers the chance to collaborate with global teams and managers, and to contribute to risk management and process improvements within the business.
Job Responsibilities
- Lead the Custody vs Accounting Reconciliations team, managing Trades products workflow.
- Oversee daily operations and control workflow to ensure efficiency.
- Maximize team capacity through effective resource planning, training, and succession planning.
- Ensure daily controls, client service inquiries, and key metrics are completed and signed off.
- Address and escalate Trades Recons issues to Operational and Risk leads promptly.
- Ensure team adherence to global escalation policies and compliance with RED policies and ethics.
- Provide leadership and communication, keeping the team informed of strategic and regulatory changes.
- Act as a focal point for issue planning and crisis review, adapting to business demands.
- Review and update Standard Operating Procedures in line with new policies and risk management.
- Ensure Business Continuity and Concentration plans are viable, tested, and understood by staff.
- Identify knowledge gaps, assign deliverables, and lead proactive review and control design.
Required qualifications, capabilities and skills
- Possesses outstanding leadership and staff development abilities, with a background in team management.
- Excels in communication, influence, and negotiation, fostering strong collaborative relationships internally and with external stakeholders.
- Demonstrates proven effectiveness in a matrix organization, adept at handling pressure and meeting tight deadlines.
- Maintains a strong control focus with a deep understanding of operational risk.
- Daily management of the Operations Team is essential for success.
- Holds critical expertise in operational areas such as reconciliation, settlements, and trade support.
- Exhibits strong people management skills, capable of leading and motivating managers.
- Continuously learns and adapts to new markets, products, and processes.
- Highly aware of risk and control, prioritizing workloads and meeting critical deadlines efficiently.
- Takes ownership and accountability for operational and project deliverables, with a solid track record.
- Communicates confidently across all mediums with both internal and external clients.
Preferred qualifications, capabilities and skills
Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.
- Ensure all errors and incidents are written up in a timely manner in keeping with internal policy
- Organize morning risk review meeting and oversight intraday and end of day key sign off points
- Ensure all client queries dealt with within required SLAs
- Provide VP cover
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
