Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.
Level Access is seeking a dedicated Gainsight Administrator to join our Technology department. The role includes managing and optimizing the Gainsight platform, collaborating on business rules, producing reports, and integrating Gainsight with other systems.
Responsibilities:
- Configure, deploy, and administer the Gainsight platform (including system configuration, assistance with external integrations, reports, dashboards, and workflows)
- Collaborate with senior leaders and GTM operating specialists on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers proactively
- Develop and generate reports to track key customer success metrics and provide insights for decision-making; engage with data warehouse architect as input to these reports
- Directly contribute to the Customer Experience business strategy by designing and implementing innovative cross-organizational technical processes and workflows within the Gainsight tech stack
- Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, and testing; work with training for successful rollout
- Monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvements
- Collaborate within the Business Application team to integrate Gainsight with other organizational systems and tools
- Work with IT to ensure permissions and user management maps for SSO
- Provide system-related input to enablement for internal users on Gainsight features and functionality to ensure effective adoption and usage
- Provide end-user support for tier 2 or 3 support issues within Gainsight
Qualifications:
- Prior experience with Gainsight or a similar CSM platform
- Strong understanding of customer success principles
- Ability to handle multiple projects with varying and shifting priorities required
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
- Experience working in customer success, or equivalent understanding of key customer success principles
- Demonstrated project management, business analysis, and problem-solving
- Experience working in cross-functional teams
- Self-starter, demonstrating leadership of owned projects
- Excellent written and verbal communication and presentation skills
- Strategic thinking and prioritization
- Problem solver with a systems mindset
- Experience working in a scrum team like model
Bonus Skills:
- Experience interacting with senior leadership and managers
- Involvement with operations for customer success, sales, support, services, or marketing
- Understanding of data analysis, business intelligence, and design of reports and dashboards
- Familiarity with Salesforce, HubSpot, Zendesk, Jira and custom connectors
Application Process:
This position is remote based in Pune, India. For immediate consideration, please submit your resume and cover letter.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.
Top Skills
What We Do
For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
Gallery
