GFSS Travel & Expenses Team Lead

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What We'll Bring:

Dynamics of the Role
We are looking to bring a T&E Leader in our Global Finance Shared Services (GFSS) in TransUnion’s Global Capability Center based out of Pune, India to review and audit employee travel and entertainment expenses to ensure compliance with company policies, and internal control standards to the Travel & Entertainment Expense (T&E) Reporting processing activities. This role leverages SAP Concur to review expense reports and supporting documentation and uses AppZen to identify anomalies, potential duplicates, policy violations, and high-risk transactions. The T&E Leader partners with employees, approvers, Finance, Accounting, HR, and Travel to resolve exceptions, reduce repeat non-compliance, and improve end-to-end T&E processes. Additionally, this role will lead and drive improvement projects related to T&E and corporate credit card systems, processes and policies.
Key accountabilities include
• Expense Audit & Compliance: Audit employee expense reports in SAP Concur for accuracy, completeness, and policy compliance.
• Review receipts and supporting documentation to confirm validity and policy compliance.
• Validate required approvals and ensure correct workflows were followed (pre-approval, policy exceptions).
• AppZen Exception Handling: Monitor and triage AppZen audit flags (e.g., duplicates, suspected fraud, merchant category issues, out-of-policy amounts, receipt anomalies).
• Investigate flagged items, document conclusions, and take appropriate action (approve, send back, reject, escalate).
• Maintain consistent decisioning and provide clear justification for overrides and approvals when exceptions are allowed.
• Corporate Card & Travel Program Controls: Reconcile T&E corporate card transactions where applicable and ensure timely matching to Concur expense reports.
• Identify trends related to corporate card misuse, and non-compliant booking behavior, and propose corrective actions.
• Controls, Reporting & Continuous Improvement: Develop, implement and maintain systems, procedures and policies for T&E processes to ensure adherence to company guidelines
• Lead and drive improvement projects related to T&E and corporate credit card systems, processes and policies.
• Ensure team, systems and processes are performing at an optimal level.
• Recommend and/or develop and implement efficient and effective T&E policies and procedures
• Ensure compliance to all finance policies, procedures and federal requirements are met
• Support Corporate Card Transition
• Drive top-notch internal service and experience for our internal customers and stakeholders
Key Activities
• Ensure appropriate controls are in place and are being executed
• Monitor and improve the T&E processes
• Resolve complex outstanding issues with internal and external customers, coordination with support departments and other stakeholders
• Ensure timely processing and payments for expense reports
• Drive and implement initiatives to drive continuous improvement
• Interact with leaders in the business to ensure delivery of Service Level Agreements (SLA)
• Conduct performance reviews
• Provide coaching and leadership
• Familiarity with corporate travel programs and TMC processes (online booking tool).
• Provide development opportunities for employees
• Assist in prioritizing work
Key Success Metrics
• SLAs and other performance management measurements for center functions are met
• Customer feedback
• Productivity Gains
• Provide Value Added Services to Business
Direct Reports / Reporting Teams
• Reports to the T&E Manager

What You'll Bring:

What You Will Bring

• Applicable degree and 12+ years of T&E audit process, system and policy management
• Excellent leadership and management skills
• Proven continuous improvement expertise
• Deep experience with Concur Expense Reporting and AppZen required. Other financial systems experience like Oracle (PeopleSoft), Coupa (Procure-to-Pay) a plus
• Ability to prioritize and multitask
• Ability work closely with business stakeholders
• Ability to work in a fast-paced environment
• Strong interpersonal and communication skills
• Leadership and coaching
• Strong organizational and time management skills
• Proven ability to perform and thrive in a collaborative environment
• Considerable knowledge of the business operations
• Excellent written and verbal communication skills

Impact You'll Make:

Who We Are

A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Primary Location:   Pune

Schedule / Shift: Regular / Standard

Job Type: Full-time day job

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Consultant, Accounting