Description and Requirements
Basic Function:
BCP
As a Business Continuity Lead, you will play a crucial role in developing, maintaining, and implementing MetLife Resiliency practices. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You'll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you'll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively.
This is a hands-on role where you'll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. this is a high-impact role in MetLife organization.
Candidate should have experience in running BCP function for Technology Company/ Processes, not limited to DR practices.
Responsibilities
- Business Continuity Planning (BCP) Development:
- Create, document, and update business continuity plans (BCPs) for all business functions across MetLife GCC.
- Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices.
- Risk Assessment and Business Impact Analysis (BIA):
- Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations.
- Evaluate the financial, operational, and reputational impact of potential disruptions.
- Incident Response and Crisis Management:
- Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery.
- Lead crisis management exercises and tabletop simulations to train staff and assess our readiness.
- Regulatory Compliance and Audit Support:
- Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR.
- Support internal and external audits by maintaining accurate documentation and reporting on BCP initiatives.
- Continuous Improvement and Innovation:
- Stay current on trends and emerging technologies in business continuity and disaster recovery.
- Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments.
- Disaster Recovery (DR) Strategy and Execution:
- If need be Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure).
- Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness.
THE SKILL SET
- Minimum Qualifications:
- 15+ years of experience in business continuity, disaster recovery, risk management, or a related field.
- Bachelor's degree in information technology, Risk Management, or a related field.
- Strong knowledge of business continuity standards (e.g., ISO 22301, NIST) and disaster recovery best practices.
- Experience with cloud platforms (AWS, Azure) and virtualization technologies.
- Preferred Qualifications:
- Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP.
- Ability to lead disaster recovery testing exercises and business continuity plan reviews.
Business Continuity Managers need a diverse set of skills and qualifications. Here are some essential ones:
a) Analytical Skills : Skill in analyzing complex situations and developing effective solutions.
b) Communication Skills: Effective communication skills to interact with various stakeholders.
c) Organisational Skills: Skills to manage multiple tasks and prioritise effectively.
d) Problem-solving Skills: Aptitude for identifying problems and developing innovative solutions.
e) Attention to Detail: Ensuring that all aspects of the business continuity plan are thoroughly considered and documented.
f) Leadership Skills : Ability to lead teams and coordinate efforts across departments.
g) Technical Knowledge: Understanding of IT systems and disaster recovery processes.
h) Certification : Relevant Certifications such as Certified Business Continuity Professional (CBCP) or ISO 22301 Lead Implementer.
i) Experience: Proven experience in business continuity planning, risk management, and emergency response Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work.
Information Technology
- Partner with IT to design, reengineer & sustain data privacy practices
- Guide IT to plan, establish, implement, operate, monitor, review, maintain and improve Service Management System (SMS)
- Review the technology, management systems, processes, roles, activities, vendors and suppliers used in the delivery of IT services
- Bridge the gap between control requirements, technical issues and business risks
Competencies & Skills:
- Individuals with Functional Certifications around Data Privacy and Operational Risk from reliable certifying body with proven track record
- Strong People Leader with proven people skills
- Strong communication and presentation skills; Ability to articulate and influence clients / customers is a critical requirement
- Should be capable of building and sustaining strong relationships with his / her own team , International Clients and Service Partners
Work Experience :
15+ yrs of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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