Job Description
Global Client Service+ (GCS+) is a team within Client and Onboarding Service function that offers differentiated service to our Global Corporate Banking and Commercial Banking clients spanning across regions. Our mission is to provide best in class client experience by bringing Operational expertise to the fore, working directly with the client in partnership with our client facing teams.
As a Global Banking Associate within the Global Client Service+ team, you will be part of a team that offers differentiated service to our Global Corporate Banking and Commercial Banking clients across regions. Your mission will be to provide best in class client experience by bringing Operational expertise to the fore, working directly with the client in partnership with our client facing teams. You will be a single point of contact for the client during their integration journey with J.P. Morgan, collaborating with multiple internal functions such as the Bankers, Implementation, Service and Operations. Your goal will be to engage early with the client; to understand their expectations from JPM, to understand any challenges with their incumbent bank, to identify early exceptions for better solutions and to target zero manual touch processing and service across the complete payment cycle.
Job Responsibilities:
- Bridge the gap between Client & front-office teams on one side and Operations & other internal teams on the other, thereby enhancing overall client experience.
- Attend client meetings along with Sales & Implementation to understand client requirements and provide inputs in crafting solutions.
- Handhold marquee clients/sensitive deals starting from the pre-onboarding stage and continuing up to post go-live monitoring.
- Collaborate with multiple Operations teams to ensure set-up accuracy and work with Tech & others to ensure client pre go-live readiness.
- Support client pre go-live testing through end-to-end transaction monitoring to ensure smooth transaction flow across systems.
- Review key performance indicators post deal go-live to fix routine issues and ensure straight-through processing.
- Analyze weekly/monthly metrics to ensure the client is trending green on key parameters.
- Present progress updates to Stakeholders on clients in the scope of our monitoring.
- Provide regular Management updates on day-to-day work.
Required qualifications, capabilities and skills:
- 10 years on experience in Banking industry
- Sound knowledge of international payments (Swift, CHIPS, Fedwire), domestic payments (ACH, GIRO, NEFT, CNAPS, BACS, SEPA, etc.) and Liquidity (sweep, inter-company loan, notional pool).
- Familiar with Sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows.
- Flexible to provide support during odd hours and work in night shift, whenever required.
- Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.)
- Academically, minimum bachelor's degree in commerce or related discipline from a reputed university.
- Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders.
Preferred qualifications, capabilities and skills:
- Good presentation skills as this role involves attending meetings with Client, Front Office teams and other internal stakeholders.
- Analytical mindset as this role requires churning numbers and present meaningful outcome & trends to Mgmt & stakeholders.
- Candidate should have decent negotiation & influencing skills as this role requires ensuring completion of work by other teams.
- Should be a go-getter as this is an individual contributor role and candidate is supposed to lead the deal & related discussion and other ad-hoc projects.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
