Help protect people and the organization by ensuring workforce screening decisions are accurate, timely, and well supported by evidence. In this role, you will partner with stakeholders to deliver consistent outcomes while improving the screening experience. You will work on complex cases that require analytical thinking, sound judgment, and strong communication. Your work helps safeguard assets, reputation, employees, and clients.
Job summary
As a Workforce Screening Associate in the Workforce screening team, you support end-to-end screening activities by reviewing cases, validating information, and applying policy and regulatory requirements. You will use data-driven analysis and sound judgment to make decisions, identify risks, and escalate appropriately. You will collaborate across teams and contribute to process and technology improvements that enhance quality and efficiency.
Job responsibilities- Review complex screening cases and make decisions based on evidence, documented criteria, and applicable requirements
- Analyze data to assess validity, completeness, and compliance with relevant policies, regulations, and guidelines
- Maintain working knowledge of automated tools and workflows that support case processing and reporting
- Support end-to-end screening lifecycle processes, including third-party screening vendor initiation and case management
- Provide appropriate oversight of third-party vendors and identify when issues require escalation
- Manage case workload to meet service level expectations and deadlines in a fast-paced environment
- Apply established methods, systems, and procedures to resolve issues and document outcomes clearly
- Exercise sound judgment, act with integrity, and handle sensitive information responsibly
- Identify recurring issues and recommend process improvements to reduce risk and rework
- Contribute operational use cases and draft clear requirements to support technology enhancements
- Learn and apply relevant regulations and standards related to workforce screening, including interpreting criminal history and credit-related information where applicable
- 4 years of experience in banking or financial services
- Demonstrated ability to evaluate options and make informed decisions aligned to policies, guidelines, and documented criteria
- Advanced analytical capability and experience using tools to improve accuracy and efficiency (including Microsoft Office and Alteryx)
- Experience with third-party case initiation and end-to-end case management workflows, including vendor oversight and escalation criteria
- Ability to manage case workload against defined service level expectations and identify potential risks for escalation
- Demonstrated ability to identify, troubleshoot, and resolve data-related issues with attention to detail
- Strong written and verbal communication skills, including clear documentation of decisions and rationale
- Strong collaboration skills with the ability to build partnerships across teams and adapt quickly to change
- Strong time management and organizational skills, with the ability to work effectively under pressure
- Demonstrated ability to maintain a high degree of confidentiality and discretion
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
