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Description
About Citi:
Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Citi is built on the experience of 300,000 employees. Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance.
Background:
This is a senior role to serve as an escalation point of incidents for the APAC regions and also provide hands on monitoring during the APAC hours as part of the L2 and L3 support teams.
The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Key Responsibilities:
- Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
- Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
- Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
- Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
- Provide Overnight/weekend or when required support for the applications on a rotational basis.
Qualifications
- 5+ years of Level 2/3 Production Support with strong debugging and analytical skills
- 1+ years of experience supporting large financial services firm
- 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
- 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
- 1+ years experience monitoring batches and meeting SLAs
- Incident Management tools like ServiceNow
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
- Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management
Additional skills that are nice to have:
- Experience with MongoDB.
- Strong knowledge of Microsoft and Linux operating systems.
- Knowledge Core Java [beneficial], Perl [beneficial]
- Personally well organized and an excellent team player, Willingness to learn.
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the EEO Policy Statement.
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