Group Product Manager, Labour Management System
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
We are looking for a Group Product Manager (GPM) to lead the product vision, strategy, and execution for our Labour Management System (LMS). This platform is the backbone of how we plan, allocate, engage, and optimize our workforce across fulfilment and logistics. The role requires balancing near-term operational excellence with long-term platform scalability to support multiple geographies and business models.
The GPM will lead a team of PMs, partner with engineering, operations, HR, and legal, and build products that directly impact workforce availability, productivity, and compliance at scale.
Key Responsibilities
Product Leadership & Strategy
- Define and own the global vision and roadmap for the Labour Management System
- Translate business goals (availability, efficiency, compliance, utilization) into clear product objectives.
- Ensure alignment with broader workforce strategy across Korea, Taiwan, and future markets.
Execution & Delivery
- Drive MVP-first delivery with strong bias for measurable outcomes.
- Partner with engineering to ensure scalable, resilient, and secure systems, balancing speed with enterprise-grade robustness.
Cross-Functional Collaboration
- Work closely with Ops and HR stakeholders to deeply understand frontline pain points.
- Collaborate with Legal & Compliance to embed regulatory guardrails into product design.
- Partner with Data/AI teams to leverage analytics, segmentation, and prediction for workforce optimization.
What You’ll Work On
- Workforce Availability: Tools for sourcing, onboarding, and allocation of temp + perm workers, Intelligent shift planning
- Productivity & Engagement: Gamification, nudges, and feedback loops to drive performance.
- Compliance & Policy Guardrails: Worker ID, data masking, substitution holidays, leave policies.
- Segmentation & Insights: Worker cohorts, no-show prediction, churn risk scoring.
Basic Qualifications
- 10+ years in Product Management with 3+ years in a Group/Lead PM role.
- Proven track record of leading platform products that combine operational workflows with data/AI.
- Strong people leadership—hiring, mentoring, and growing PM talent.
- Excellent analytical, communication, and stakeholder management skills.
Preferred Qualifications
- Experience in workforce management, HR tech, logistics, or marketplaces.
- Exposure to multi-country, high-scale operations.
- Familiarity with compliance-heavy enterprise SaaS.
- Korean or Mandarin fluency a plus.
Why Join Us
- Opportunity to own a mission-critical system central to Coupang’s growth and operational excellence.
- Shape the future of workforce management at scale across multiple geographies.
- Work with a high-impact, cross-functional team solving complex real-world problems.
Type of work:
· Hybrid - Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.
Details to consider
· Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
https://privacy.coupang.com/en/land/jobs/
