Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be — by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising — cementing Darkroom's role as a defining player in the future of media innovation.
We are hiring a Growth Operations Manager to own the full operational lifecycle of our proprietary Flight Plan infrastructure for e-commerce clients. This role reports directly to the VP of Finance and serves as the primary point of accountability for ensuring every client's Flight Plan is properly deployed, maintained, and generating meaningful business insights.
This is a high-ownership, client-facing role built for someone who thrives at the intersection of operational rigor and client partnership. You will work closely with the VP of Finance and serve as a trusted point of contact for Darkroom's e-commerce brand clients.
This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).
What You'll DoOwn the Flight Plan Infrastructure
The Flight Plan is Darkroom's proprietary financial and operational infrastructure built specifically for e-commerce brands. It includes dashboard systems and P&L frameworks designed to give clients real-time visibility into their business performance. You will be responsible for:
Managing the full lifecycle of the Flight Plan from client onboarding through full operational deployment.
Ensuring each client's Flight Plan is properly set up, maintained, and generating actionable insights.
Monitoring the health and accuracy of each client's operational and financial dashboards — including P&Ls, revenue tracking, and margin reporting.
Proactively identifying gaps or inefficiencies in a client's infrastructure and driving resolution.
Ensuring clients are actively using and benefiting from the insights derived from their Flight Plan.
You are proficient in advanced SQL (BigQuery preferred), with experience writing complex joins, working with nested schemas such as Shopify and Amazon Central data, and building aggregation and transformation logic.
You are comfortable working with Python for automation and APIs, including data extraction, Cloud Functions, scheduled jobs, and ETL workflows.
You are eager to integrate AI tools into your workflow to enhance speed, accuracy, and output quality.
You have hands-on experience with data warehousing and cloud infrastructure (GCP preferred), including BigQuery architecture, raw-to-clean-to-aggregated data layers, and pipeline automation.
You are fluent in English and comfortable in client-facing roles, including direct conversations with US-based e-commerce founders and operators.
You are proficient in Excel and Google Sheets.
You are organized, detail-oriented, and relentless about accuracy.
You prefer ownership over supervision and execution over theory.
You can manage a complete financial and operational infrastructure — including dashboards and P&Ls — and ensure systems are clean, accurate, and actionable.
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
Unlimited PTO + Local Holidays: Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants with criminal histories in accordance with applicable laws.
