Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
What we’ll trust you with:
•Provide exceptional support to Enterprise clients via phone, email, support tickets, chat and community forum interaction.
•Clearly document all troubleshooting steps and relevant interaction details to facilitate a consistent customer support experience.
•Focus on first contact issue resolution with follow up as needed.
•Contribute to documentation of client IT processes and procedures.
•Assist in identifying trends in user reported issues and developing solutions for common problems.
•Contribute to the creation of knowledge base articles for the end user, IT partners and Help Desk staff.
•Manage and assist in the administration of device management through the Jamf Pro suite.
•Assist in change management and compatibility testing of configuration changes on new and existing versions of iOS and macOS.
•Provide best effort support for macOS virtualization solutions, which may include supporting the Windows operating system.
•Other duties as assigned.
What you'll need:
•Deep knowledge of Apple hardware and software.
Skillful time and task management.
•Conscientious task ownership and follow-through.
•Experience providing support for macOS and iOS.
•Experience operating and integrating macOS systems in a predominantly Windows environment.
•True customer focus, with a powerful drive to provide exceptional experiences to our internal and external customers.
•Understanding of enterprise architecture and IT systems a plus.
•Excellent organizational skills, able to track and balance tasks and resources across multiple projects.
•Excellent interpersonal skills, with a strong focus on team success.
•24/7 scheduling availability (night and weekend availability required, including overnight), supporting the AMEC, EMEA and APAC regions.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
