Leads end-to-end insurance project delivery across life, health, and general insurance. Manages timelines, budgets, quality, KPIs, SLAs, client relationships, escalations, cross-functional teams, resources, process improvements, regulatory compliance, risk mitigation, digital transformation, automation, analytics, and new client onboarding.
This is a remote position.
Overview :
The Insurance Delivery Lead is responsible for managing end-to-end delivery of insurance projects, ensuring high-quality service, timely execution, and alignment with client and business objectives. This role involves leadership across operations, technology, and stakeholder management within the insurance domain.
Key Responsibilities:1. Delivery Management
- Lead the execution of insurance projects (life, health, or general insurance).
- Ensure projects are delivered on time, within scope and budget.
- Monitor KPIs, SLAs, and overall service quality.
2. Stakeholder & Client Management
- Act as the primary point of contact for clients and senior stakeholders.
- Build strong relationships with clients and ensure satisfaction.
- Handle escalations and resolve critical issues.
3. Team Leadership
- Manage cross-functional teams (underwriting, claims, policy admin, IT).
- Mentor team members and drive performance improvements.
- Allocate resources effectively.
4. Process & Operations
- Improve operational efficiency in insurance processes such as:
- Claims processing
- Underwriting
- Policy servicing
- Claims processing
- Ensure compliance with regulatory requirements.
5. Strategy & Transformation
- Drive digital transformation initiatives in insurance delivery.
- Implement automation, analytics, and process optimization.
- Support business growth and new client onboarding.
6. Risk & Compliance
- Identify delivery risks and implement mitigation plans.
- Ensure adherence to insurance regulations and internal policies.
Benefits
Diversity Inclusion: Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons. At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career
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