Description and Requirements
MetLife is committed to providing the highest level of customer experiences supported by the latest in technology. As part of our commitment to our customers, MetLife provides support to our clients in integrating their Human Capital Management (HCM) solutions to MetLife across a wide range of data exchanges. We are looking for someone passionate about HCM technology who will partner with a wide range of internal and external stakeholders to develop and implement best in class experiences. This is a new role, so we are looking for an experienced individual who can lend their expertise to building something new.
Summary of Responsibilities:
Provides day-to-day implementation and integration support for clients who utilize a supported HCM (Workday) to administer their MetLife benefits.
- Oversees multiple customer integration projects in parallel, coordinating internal teams to integrate Absence, Eligibility, EOI, and Policy API integrations between MetLife and client HCM.
- Develop best practice templates and standards for HCMs such as guides, project schedules, testing scenarios, and guardrails for integrations.
- Proactively identify process and/or configuration gaps. Recommend, influence, drive, and implement opportunities to improve the customer's employee, manager, and HR experience.
- Participate in presale activities as technical SME for RFP and finalist activities.
- Work with agile teams to provide requirements and validate new integration capabilities to ensure they meet customer expectations.
- Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and process and how technology delivery can change, support, or automate those processes.
- Establish and develop relationships with partners throughout the enterprise, including Information Technology, Sales and Client Management, Client Success, Legal, etc. to ensure optimal cross functional system optimization and process design.
- Support configuration of internal development tenants to build integrations for our clients.
Knowledge/Skills/Competencies Required:
- HS diploma or equivalent required, Bachelor's degree of equivalent experience preferred; technical degree preferred.
- Group Benefits experience with a preference towards operations, IT, distribution, and HR technology roles.
- Prior experience integrating with HCMs and/or Ben Admins via EDI and API for Policy, Eligibility and Absence/Leave data. Preference to candidates with prior Workday, ADP, Oracle and/or UKG experience.
- Preferred: Prior experience configuring HCM platforms
- Knowledge of core HR functions including benefits, absence, and payroll.
- Preferred HCM and Agile certifications (SAFe, Workday PRO certified).
The salary range for applicants for this position is 83,100 - 121,900.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
83,100 - 121,900
