About the role
Reporting to the Senior Manager of HCM, Rubrik is seeking a HCM Consultant to join our world-class People organization as we scale at a rapid pace. As a key member of the HCM team, this role will be responsible for owning, implementing, and using our HCM system test strategy for projects of all sizes related to Greenhouse and Workday. This role will also develop our HCM support processes and provide direct support and maintenance services for all HCM systems (leveraging the People Services team to deliver first level support and partnering with IT for escalation issues requiring specialized technical support)
This position is located in Bangalore and works a hybrid schedule (3 days in the office)
What you'll doTesting and Documentation (40% of time)
- Develop and execute User Acceptance Testing (UAT) test plans and test scripts for system updates, enhancements, Workday releases and small to large scale projects, keeping employee experience in mind at all times.
- Leverage industry best practices to develop project testing strategy including creating a library of test cases, testing philosophy, outlining roles and responsibilities of all testers and stakeholders involved.
- Collaborate with COEs and cross-functional teams to review, refine and sign off on test cases.
- Ensure transparency of the testing process and set clear expectations for UAT testers through comprehensive kickoff presentations and system demos.
- Where needed, educate COEs on how to develop test cases for their projects to ensure buy-in and that all appropriate cases are covered.
- Educate testers on “off road” testing strategies and approaches in addition to performing traditional detailed test case scenarios
- Demonstrates expertise in efficiently prioritizing identified issues and collaborating seamlessly with IT to resolve them, ensuring transparency and clear communication of resolution progress to testers and stakeholders.
- Assist in thorough creation of user guides, Standard Operating Procedures (SOPs), and training material for internal team use and end users.
Systems Maintenance & Support (40% of time)
- Conduct comprehensive training for the People Services Team to effectively deliver Tier 1 support in Greenhouse and Workday. Ability to use the "train the trainer" approach for sustained knowledge transfer.
- Personally deliver expert Tier 2 support for Greenhouse and Workday, ensuring timely and efficient resolution of complex issues.
- Partner with IT to develop philosophy, approach, and process for Tier 3 support escalations, working closely with IT to support in the resolution of Tier 3 support case escalations.
- Provide cross-team training to team members in Palo Alto to ensure process consistency and team members are effectively trained for sufficient back up support as needed.
- Proactively seek and implement opportunities to enhance system processes, usability, and efficiency, with a strong emphasis on optimizing employee experience.
- Partner with the Data Management to develop standard and ad hoc reports as needed, ensuring data integrity and meeting decision-making requirements.
- Perform audits of data, within Greenhouse or Workday to preserve its integrity and accuracy.
Small Project Requirement Definition and General Project Support (20% of time)
- Partner with stakeholders to gather and document business requirements from small to large enhancement requests, translating them into functional solutions in partnership with IT.
- Participate as Peer Reviewer for Greenhouse or Workday related systems projects as requested.
Experience you'll need
- BA/BS (or equivalent) in Business, Information Systems, HR, or similar field
- 6+ yrs HR systems experience, including Workday, Greenhouse (desired) or other modern ATS system. Docebo, Udemy, Qualtrics, and/or LumApps experience a plus.
- 4+ years experience in developing test cases and managing testing work streams for projects
- Strong understanding of all HR COE functions as well as cross functional teams such as Payroll, Equity, IT, Finance, etc.
- Strong analytical, project management, and problem-solving abilities;
- Obsessed with attention to detail; highly organized
- Flexible, fast paced, willing to work with ambiguity and think outside the box
- Effective educator and compelling communicator.
- Must demonstrate a high level of interpersonal skills to handle sensitive, confidential situations and an ability to interact with individuals at all levels of the organization required.
- Proficient using Google Sheets and Excel for data analysis and modeling
- Efficient at compiling lists of 100+ test cases and/or tickets, categorizing, analyzing, and reporting
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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