Head of Knowledge Management (KM)

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

• Bachelor’s or Master’s degree in Knowledge Management, Information Science, Business, or related field.
• 12+ years of experience in KM solution design and delivery, with 5+ years in leadership roles.
• Proven track record in implementing KM within enterprise transformation programs.
• Strong understanding of KM platforms, taxonomy design, and knowledge lifecycle management.
• Preference – experience in setting up knowledge management frameworks in tools like Bloomfire
• Experience integrating KM with BPM, Automation, and AI initiatives.
• Excellent leadership, communication, and stakeholder management skills.

Impact You'll Make:

As the ‘Head of Knowledge Management – Solution Delivery’ within the CIS team, you will lead the design and execution of knowledge-centric solutions that support enterprise transformation. This role focuses on embedding Knowledge Management (KM) into solution delivery workflows, ensuring that knowledge assets are captured, structured, and reused effectively across transformation programs.

You will work closely with Capability Development to leverage KM platforms, standards, and reusable assets, while collaborating with design and delivery teams to integrate KM into business solutions. Your leadership will ensure that KM is not only a support function but a strategic enabler of scalable, sustainable transformation.

KM Solution Design & Integration

• Lead the design and delivery of KM solutions embedded within transformation programs.
• Ensure KM is integrated into process design, automation, and AI-enabled workflows.
• Translate business needs into scalable KM architecture and delivery models.

Collaboration with Capability Development

• Partner with Capability Development to align on KM tools, standards, and governance.
• Leverage reusable KM assets and platforms to accelerate solution delivery.
• Provide feedback to inform KM capability evolution and maturity.

Delivery Enablement

• Ensure knowledge capture and reuse are embedded in delivery workflows.
• Support delivery teams with KM frameworks, templates, and guidance.
• Monitor KM adoption and effectiveness across transformation programs.

Governance & Compliance

• Ensure KM practices comply with data privacy, security, and regulatory standards.
• Participate in governance forums to review KM-related risks and performance.
• Maintain transparency and accountability in KM-related decisions.

Stakeholder Engagement

• Engage with business and technology stakeholders to identify KM needs.
• Communicate KM strategy, impact, and value to senior stakeholders.
• Facilitate cross-functional alignment on KM integration and delivery.

Talent Development & Leadership

• Lead and mentor KM solution designers and delivery specialists.
• Promote a culture of knowledge sharing and continuous learning.
• Support professional development and capability uplift across the KM delivery team.

Key Competencies:

• KM Solution Architecture
• Process-Centric Knowledge Design
• Governance & Compliance
• Stakeholder Engagement
• Delivery Enablement
• Leadership & Mentorship
• Communication & Influence
• Innovation & Continuous Improvement

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Director, Business Operations