Head of Platforms, Wealth & Investment Management, India & Philippines

About this role:
Wells Fargo is seeking a Technology Director.
In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy
• Report directly to the Head of WIMT I&P, with dotted line alignment to Global Head of WIMT Platform Management in transforming traditional IT Service Operations culture to a modern SRE driven Agile culture.
• Provide leadership, manage and develop constituent platform management and application support teams with single point accountability towards platform management and supporting WIMT engineering teams, based on state-of-the-art engineering practices and principles fostering growth
• Build and manage a cross functional team responsible for providing follow the sun support in partnership with your US- based peers for one of the largest Wealth and Investment Management organizations in the world
• Provide thought leadership, steer transformation initiatives in line with Wells Fargo Technology (WFT) and WIMT strategic roadmap, partner with WIMT Head of Platform Management in launching WIMT Site Reliability Engineering (SRE) Practice, working with CIOs and Engineering Leads across WIMT I&P to build SRE teams, instrumented for full-stack observability, continuous testing, introduce continuous improvement, integrate into IT Service Operations, and share support responsibilities for critical customer journeys, business flows, and applications to ensure WIMT products and services are always on
• Experience in Measuring and reporting on application impact / availability issues via monitoring and putting in place a robust incident resolution process.
• Own 24/7 global accountability of platform availability, including meeting enterprise expectations of reliability, security and business continuity, and commitments towards risk management and regulatory commitments
• Work closely with WIMT leaders and Application Development teams to ensure secure support - focusing on Non-Functional Requirements, Chaos Engineering and other modern techniques to ensure all applications and solutions are production-ready and supportable
• Continuously monitor for automation and improvement to eliminate manual effort, gather requirements, and onboard customer journeys to new enterprise observability, CI/CD and continuous testing platforms
• Maintain and Develop SLA', SLO' and playbooks for the organization
• Launch the error budget, blameless postmortems, and drive remediation through Agile methodology within WIMT I&P
• Strong experience and knowledge with traceability and observability with expert level ITIL practices experience across L1 and L2 in an transformative Agile environment.
• Provide advisory support and collaborate with peers within WIMT towards achieving engineering excellence, including but not limited to agile transformation, tech stack modernization, change and deployment game plan development and execution of strategic long-term and tactical immediate safety and soundness initiatives, platform stability, reliability, vulnerability remediation, production environment availability and high application health scores
• Support Head of WIMT I&P in driving strategic initiatives

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• 8+ years of software engineering experience, 8+ years of leadership, management and strategic planning experience in technology, agile practices, systems architecture design
• 5+ years' experience with modern software engineering technologies and tool sets, 3+ years managing a 100+ FTE in an engineering organization
• Has worked in an organization in transition to the Cloud with experience of lifting the Platform Management team to support the application stack in the cloud.
• Demonstrated experience in Application Support and/or Technology Operations, managing technology, development and/or engineering functions of similar size/ scale and scope

Desired Qualifications:

• Working knowledge of tools and platforms like Prometheus, NetCool, Grafana, Dynatrace. Splunk
• A practitioner of SRE, including error budget and pragmatic SLO definition.
• Strong commitment to diversity and inclusion
• Exemplary people skills

Job Expectations:

• Provide vision and set direction for all of technology development and infrastructure or service component for a defined business unit.
• Provide technology solutions for the large business unit, including application portfolio standardization, rationalization & modernization.
• Recommend innovations which anticipate the future directions of both business and information technology.
• Develop and monitor long range information technology plans and policies consistent with the strategic objectives and plans of the business unit.
• Manage and allocate appropriate people and financial resources to ensure that projects are completed within committed time and budget and align with strategic objectives.
• Identify capacity planning, efficiency, availability, business enablement and time to market.
• Provide comprehensive consultation to more experienced management regarding business requirements.
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives.
• Interface with external agencies, regulatory bodies or industry forums.
• Manage allocation of people and financial resources for Technology Strategic Leadership.
• Develop and guide a culture of talent development to meet business objectives and strategy
• Manage a business unit / large account independently, looking after budgets, revenues, expenses, staffing, people development, infrastructure etc. inline with the financial goals Establish and adhere to best practices of financial management.
• Identify & manage operational risk; ensure that risk is managed in line with the risk management standards and frameworks established within the organization. Provide inputs towards risk all facets of risk management and risk framework enhancements.

Posting End Date:
10 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.