At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to team
Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.
Hotel Partner Solutions supports the stability and effectiveness of Expedia Group’s hotel partner operations, helping ensure technical and operational issues are resolved quickly and service remains reliable for partners and travelers. The Hotel Partner Solutions Specialist is a technical professional responsible for supporting production systems and assisting with incident investigations in a high-availability environment.
This is a strong opportunity for someone who enjoys troubleshooting, working across teams, and solving real-time operational issues in a global support environment. The role operates in a 24/7 model and includes rotating day and night shift coverage to support continuous service.
In this role, you will:
Investigate and resolve technical and operational issues impacting hotel partners, partner connectivity, and related systems
Monitor production health, triage incidents, and coordinate with internal teams to restore service as quickly as possible
Use data, system signals, and diagnostic tools to identify root causes and support effective resolution
Manage escalations with clear communication, strong follow-through, and timely updates for stakeholders
Participate in structured handovers across regions to maintain continuity in a global follow-the-sun support model
Contribute to process improvements, documentation, and knowledge sharing that improve service quality and operational efficiency
Experience and qualifications:
You bring 1–3 years of experience in technical support, operations, or a related environment, with strong analytical and troubleshooting skills and a structured approach to problem-solving
You have intermediate to advanced SQL proficiency and working knowledge of Excel or similar data analysis tools
You are familiar with monitoring and observability tools such as Splunk, Kibana, Datadog, or similar platforms, and have exposure to cloud environments and production systems
You understand web technologies, APIs, XML/JSON, system integrations, and related technical support workflows
You are familiar with ticketing and collaboration tools such as Jira, Salesforce, Confluence, or similar platforms, and you know how to escalate issues with clear context and supporting analysis
You are comfortable working 8-hour shifts in a 24/7 technical operations environment, including rotating schedules, weekends, public holidays, and structured global handovers
Preferred qualifications
Experience supporting partner-facing systems, connectivity, or integrations in travel, hospitality, marketplace, or platform environments
Experience working in a high-availability environment where responsiveness, collaboration, and reliability are critical
Please note that this role is only available in Gurgaon, in alignment with our flexible work model which requires employees to be in-office at least three days a week. We are unable to offer relocation assistance for this role.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.