HR Associate - Service Delivery

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
The HR Service Delivery Associate will be a part of a cross-office Global HR team and based out of our Gurgaon office. The individual will be responsible for managing the end-to-end employee life cycle, from hire to retirement and all key processes like leave management, transfers and other relevant HR programs at the office or regional level. This role should ensure smooth HR operations, timely query resolution, accurate database management, and adherence to HR compliance and governance. The individual will work in a collaborative set up with our HR Business Partners, Regional and Global HR teams and other enterprise stakeholders to provide seamless employee experience.
What you'll bring:

• Manage key employee processes including starting from onboarding, transfers, leave management, role changes, and offboarding.
• Provide first-level support for employee queries
• Identify and resolve issues, escalate complex problems, and perform root cause analysis to suggest corrective actions.
• Administer HR policies and put mechanisms to quickly respond to general HR queries
• Liaise with the legal team and HR business partners on employment matters
• Maintain employee data in HR systems (SuccessFactors) and ensure data integrity. Understands data privacy and security
• Understands reports/dashboards to ensure compliance with data governance standards.
• Partner with global HR teams to ensure consistent HR processes
• Coordinate with internal HR stakeholders across multiple employment-related topics.
• Ensure HR processes adhere to compliance, governance, and ethical standards.
• Support audits and local labor law requirements in collaboration with HR leads and Legal team.
• Proactively identify opportunities for process improvement, proposing changes to reduce time, improve accuracy, or enhance controls.

What you'll do:

• Proven track record in HR Service delivery role; managing employee queries for an independent office or Business Unit with 800+ head count.
• 2 to 3 years of HR Service Delivery or shared services experience preferred
• Bachelor's degree in human resources, Business Administration, or related field; master's degree preferred.
• Strong organization and prioritization skills to meet deadlines effectively.
• Ability to resolve problems and manage multiple tasks effectively.
• Strong communication and interpersonal skills.
• Collaborative approach with a global, process-oriented mindset.
• Global exposure or experience of having worked in cross office global teams
• Experience with HR systems like SuccessFactors, ICIMs preferred
• Understands HR compliance, governance, and employee lifecycle management.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint)

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com