What You will Do
- As the HR Operations Specialist, you will provide support and expertise to the business by managing day to day Workday transactions, HR data, enquiries, Tier 1 & Tier 2 support for APAC region. Reporting to HR Operations Manager, you will collaborate with Local HRs, COE, Regional & Global HR Ops teams, Local IS and relevant stakeholders to drive HR operational excellence. You will play an integral role in supporting HR processes cycle, while participating in projects to drive continuous improvements in HR service delivery model, data quality, training, technology enhancements, and processes.
Provide accurate, consistent and timely responses via MS Teams, HR case management & Phone systems
Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity & respond to and troubleshoot employee and manager-related workforce transactions and issues & direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable
Manage organizational changes in the system, including preparing files for mass uploads, supporting mass changes and troubleshooting issues.
Support system testing and deployment of new functionality, participate in global SME networks
Identify issues with process configuration or system breaks and coordinate with HR Systems for fast resolution
Ensure all escalated issues are handled in a timely manner and resolution is well communicated & provide reporting support for compliance needs and ad hoc requests
Review and audit system transactions and troubleshoot transition and data issues
Provide guidance and training on Workday HR processes, workflow and relevant systems. Update and maintain HR Ops knowledge base and troubleshooting guides.
Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA)
What You Need
Minim experience 2 & maximum 4 years of total HR/HRIS experience required. Workday experience preferred
Bachelor’s degree required
Basic knowledge of HR data, processes and system integrations & hands on ticket resolution, data cleansing experiences with a strong attention to detail & excellent analytical skills, effectively manage confidential data, and drive data quality
Demonstrated excellence in customer relations, problem solving and proactive service orientation
Ability to work under tight deadlines and in a rapidly changing regulatory and business environment
Strong written, verbal communication and presentation skills in English. Fluency in other Asian languages (Korean, Thai, Cantonese, Malay etc) will be a distinct advantage
Must be flexible with morning shift (6:00am to 3pm IST) due to market coverage, and occationally evening calls with global teams
