About Citco:
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.
Your Role:
You will execute and administer HR processes including Probation, Performance Management, and other Talent Advisory processes, ensuring quality and timely service delivery
You will provide day-to-day advisory support to employees and stakeholders globally, serving as a key point of contact for HR process-related queries
You will ensure accuracy in operational delivery and maintain employee records in HRIS, ensuring data integrity and confidentiality at all times
You will map and document current processes, identify process gaps, and escalate recommendations for process improvements
You will support the implementation of enhancements and simplifications to existing processes and procedures based on process reviews and stakeholder feedback
You will liaise with HR Business Partners across all locations to ensure consistent and compliant process execution
You will prepare and provide reports, data, and insights to the management team and other stakeholders on a regular basis
You will undertake regular audits of assigned work to ensure accuracy, completeness, and compliance
You will support process improvement initiatives and contribute ideas aligned with design thinking principles
You will adhere to and help maintain processes and procedures that ensure operational compliance with local regulations and regulatory requirements
You will support internal and external audits by providing relevant documentation and process information
About You:
You have a passion for your work and are ready to go the extra mile to deliver impactful results
You have a track record of delivering results that improve the employee experience and demonstrate effective stakeholder management
You are a lateral thinker, highly organized with a high degree of attention to detail
You have strong interpersonal, time management, and communication skills, with the ability to engage effectively with a variety of stakeholders
You have the ability to work collaboratively with key stakeholders to contribute to innovative solutions
You have the ability to work with a sense of urgency within a fast-paced and demanding work environment
You maintain the highest level of confidentiality and discretion pertaining to employee records and internal communications
Experience in an advisory or HR generalist role will be an added advantage
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