About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Description AND Principal Responsibilities
This role covers below responsibilities within Northern Trust:
- Provide support to the business and other IT teams to ensure stability of production systems.
- Resolve incidents/failures and ensure closure within the SLAs.
- Ensure priority incidents are being addressed in a timely manner to avoid major incidents
- Participate in root cause analysis and provide solution/work around for incidents.
- Debug issues, incidents and provide solutions for the same through hands on development.
- Proactively identify & implement opportunities to increase efficiency through automation & process efficiencies.
- Participate in engineering efforts for ETL solutions i.e. system design, build, deployment, best practices and testing,
- Support scheduled weekend activities, participate in disaster recovery events and release testing events.
- Create change requests and follow up for approvals.
- Provide support for audit and compliance related activities.
- Communicate with global stakeholders, other IT teams, and business areas.
- Should be flexible to work in early APAC and EMEA time zones
- Should be flexible for upskilling in different skill sets
- Work with upstream and downstream application teams for any risks or potential issues.
Experience/ Skills
Minimum qualification:
- Bachelor’s degree in computer science or engineering
- 3-5 years of work experience in in Workday, ServiceNow, Integrations and API integration
Required Skills
- Hands on work experience with Workday, ServiceNow
- Able to write XSLT scripting
- Hands on experience on control-M scheduling tool for batch monitoring
- Hands on experience in API integration either SOAP or Rest.
- Ability to resolve issues/troubleshoot application in a high-pressure & time critical environment.
- Experience with ITSM Service now tool and Dynatrace will be added advantage
- Self-motivated to initiate actions and be responsible for consequent decisions.
- Good programming and debugging skills.
- Strong analytical, design thinking and problem-solving skills.
- Strong written/verbal communications skills.
- Good team player and interpersonal skills.
Nice to Have Skills
- Knowledge of reporting tools like Power BI
- Hands on experience on ADO (Azure Devops).
- Exposure to Agile practices (Scrum /Kanban).
- Understanding of ITIL Process guidelines, with specific focus on Service Operations and Incident Management.
- Functional Knowledge of HR in finance business.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
