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The Senior Product Manager will lead the evolution of JumpCloud's IT admin experience, conduct user research, shape product strategy, and collaborate with cross-functional teams to define functionalities and usability.
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
Are you someone who enjoys making a meaningful impact on others and is passionate about creating an exceptional employee/candidate experience? As a Human Resource Coordinator at JumpCloud, you will have the opportunity to make a big impact on the culture and employee experience.
This role provides excellent, detail oriented administrative support to the human resource function including employee lifecycle management, supporting recruiting efforts, benefits administration, all while keeping accurate records.
What you’ll be doing:
- Be the first point of contact for all HR operational related queries.
- Work closely with the Talent Attraction (Recruiting) team and Talent management teams in scheduling interviews and L&D programs.
- Be the first point of contact for all HR operational related queries.
- Administer HR-related documents, including offer letters, employment verifications, and unemployment claims.
- Administer all aspects of the onboarding process including, accurate and timely new hire data entry, IT equipment management, background checks, work authorization and other items that allow for a successful first day for all future JumpCloudians.
- Enter new hire, employee status changes, and exit information into the ADP system
- Create and maintain personnel files (physical and electronic) and template letters and assist in the reviewing and renewing of HR policies.
- Support HRBPs with ER cases in accordance with HR policies and procedures, best practice, and employment legislation.
- Support the analysis and reporting on HR metrics.
- Administrative support with immigration, recruiting, talent management and HRIS, as required.
- Facilitate the Global Purchase Requisition (GPR) process for HR-related expenses, and process department invoices for payment.
- Supporting Payroll administration and interfacing with Payroll colleagues.
We’re looking for:
- Minimum of 2 to 4 years experience.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Working understanding of human resource principles, practices and procedures.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and exciting environment.
- Demonstrated expertise in prioritizing, multi-tasking, and performing assignments with minimal supervision.
- Exceptional organizational skills with high attention to detail. Proactive with a can-do attitude.
- Demonstrated ability to effectively communicate both verbally and in writing at all levels in the organization including Senior Management.
- Demonstrated ability to exercise discretion, sound judgment, tact and diplomacy in all communications.
- Experience maintaining confidentiality of assignments due to the exposure to sensitive information and contacts.
- High level of proficiency in Google Suite and/or Microsoft Platforms (Google Drive or One Drive, Sheets or Excel, Word or Docs etc.).
- Analytical and process oriented.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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